Weave provides an all-in-one platform that integrates phone, two-way text, email, scheduling, reminders, payments, reviews, team chat, and more into a single system to help automate your communication needs and keep your practice running smoothly.
With easy-to-use tools and AI-driven automations, including automated missed-call texts, appointment reminders, and AI receptionist capabilities, you can reduce administrative workload and focus on more specialized patient-related tasks.
Weave’s platform is purpose-built for small and medium healthcare-focused offices, specifically those in the dental, medical, optometry, and veterinary spaces. These experts use Weave to attract new patients, keep their schedules full, and improve retention.
But what do Weave users have to say about the platform? They frequently report saving time on missed-call follow-ups and see an average increase of nine more when it comes to on-time appointments per week.
Other features, such as centralized analytics, call intelligence, reporting dashboards, and AI assistants, help to support practice growth, faster collections, and improved case acceptance.
Unified Communication Tools for Practices
Weave offers a wide variety of tools that help unify your entire communication stack so you can focus on communicating with staff and patients. This way, you don’t have to juggle a handful of different partially integrated platforms at the same time. These are some of the communication tools available through Weave.
- Phone system: Weave’s phone system platform has features such as Call Pop, call analytics, and multi-location support. These features display patient details on incoming calls to give you a heads up on who may be calling. They can also help track call performance so that your employees can improve their efficiency on the phone over time.
- Two-way texting: Two-way texting features such as automated missed-call text replies, manual texting, and more help you reply automatically or on your own time when the office is too busy. Bulk texting marketing campaigns help you reach patients or reactivate inactive contacts, allowing you to convert past clients into current patients.
- Appointment scheduling and reminders: Appointment scheduling and reminders, including automated reminders via customizable texts, calls, and emails, allow patients to confirm or cancel their appointments. And, recall and waitlist messaging help you fill in schedule gaps as they appear.
- Email marketing: Weave also offers built-in email marketing tools with pre-built templates and AI assistance. Combining these tools can help you compose campaigns and track metrics like opens and clicks.
- Reviews and reputation management: Weave offers automated review requests that get sent out after appointments. It also has real-time monitoring of reviews across Google, Facebook, and Weave, and an AI-powered Response Assistant to streamline review replies and strengthen your practice’s reputation.
- Team chat: This is truly a centralized system, team chat and all. Having a team chat within the Weave platform allows the staff to be HIPAA-compliant while also giving them the ability to coordinate on patient arrivals, schedule updates, and internal communication without switching platforms and systems to do so.
All of these tools combine to make your communications environment even more seamless and convenient than ever before.
AI-Powered Automation and Intelligence
Weave is taking advantage of the growing resource that is AI. And by extension, Weave is finding new ways to help you take advantage of this new and exciting technology as well.
Here are some of the ways Weave leverages AI-powered automation and intelligence.
AI receptionist
The Weave AI Receptionist is a voice and text assistant available around the clock to answer calls, schedule appointments, handle common questions, and capture new patient opportunities. It also knows when these communications are a bit outside its ability and will flag you for a more personal, human touch.
Call intelligence
Call Intelligence is a feature that allows for automated transcription, sentiment detection, call categorization, and identification of missed revenue opportunities to improve training and service quality. This allows you to quickly review past calls and make decisions as to next steps to best help your patients receive what they need.
Automated appointment confirmations
Weave’s automated reminders and confirmation texts are able to interpret affirmative responses and update schedules automatically. All the patient has to do is reply Yes or C and Weave can automatically confirm their next appointment so that you don’t have to. These automated confirmations help offices in reducing no-shows and improving calendar accuracy.
AI communication assistants
Weave also offers AI communication assistants. This includes specific AI tools that help to read and generate review responses. These assistants can also help draft professional bulk email marketing campaigns to ensure consistent messaging again and again.
AI-powered workflows across the platform
Built-in AI features, trained on years of data, power features across the Weave platform so teams can work faster and manage communications from a single screen 24/7. This means your office has the ability to practice healthcare without deprioritizing the communication efforts needed to make that healthcare possible.
Streamlined Payments and Revenue Tools
Weave Payments is an integrated payment processing system with flat-rate pricing and transparent fees that supports in-office and remote billing. Weave Payments can help you bill and collect more than ever before. Some of the features behind Weave Payments include:
- Text-to-Pay and online bill pay capabilities help your office to send patients secure payment links via text, email, or QR codes. This allows your patients the ability to pay quickly and conveniently. This also makes it easier to collect on bills when they are due.
- Flexible payment options, including contactless tap-to-pay and virtual terminals, help to increase case acceptance as well.
- Automated payment reminders send out customizable balance notifications via text. This allows you to put more effort into collecting on patient bills without requiring much manual effort from the staff or adding on unnecessarily to their task load.
There are also additional features, such as scheduling deposits that reduce no-shows and surcharging options that help practices like yours retain more revenue.
All of these features mean you can help reduce no-shows, increase the number of bills that get paid, and keep your office staff’s tasks from growing too unwieldy to handle.
Benefits for Practices – Efficiency, Growth, and Patient Experience
Weave empowers you to do more with less — or even better, to do more with the same. This platform meets you where you are as you work to improve your efficiency, grow as a business, and elevate the patient experience.
Weave’s centralized messaging, automated replies, and reminders all help to significantly reduce administrative tasks while maximizing potential and realized efficiency gains. They help you consistently and reliably reach out to your customers without adding another to-do to the office manager’s list.
Patient retention improvements due to recall reminders and other features have helped offices see fewer missed appointments and proactive recall messaging, drawing more former patients back into their practice.
Growth in new patients through missed-call texts, web scheduling, and multi-channel outreach helps improve conversion by allowing you and your patients to reach out to one another in places that feel safe and convenient for your patients.
In fact, many of these Weave features have helped cut no-show rates and last-minute cancellations by 10% on average, boosting a practice’s monthly revenue by an estimated $3,630.
Improved patient experiences are built through personalized, consistent communication. That kind of convenient and trustworthy communication leads to higher satisfaction and more five-star reviews, which establishes a longer customer lifecycle.
You also have centralized analytics and real-time reporting to fall back on, which means you can make informed, data-driven decisions that add to the customer experience in real and meaningful ways. You can more proactively and sincerely measure the success of your policies and plan for improvements in concrete ways.
Weave’s Success in the Healthcare Industry
Weave is a purpose-built platform. It’s built for appointment-driven healthcare businesses with tailored support specifically for dental, optometry, medical, veterinary, and similar spaces.
Different industries use the platform so that they can leverage Weave’s recall reminders and billing tools. Optometrists use Weave to streamline their intake forms and referrals. And veterinary practices use Weave to automate their reminders and communication.
Weave has consistently received praise across review platforms thanks to its features such as missed calls, increased revenue, and improved patient relationships.
“With Weave, I can easily contact and text patients, upload reviews, chat with my team, send faxes, process payments, access analytics, manage scheduling, handle calls, and complete forms,” said one reviewer. “My personal favorite: the softphone feature, which lets me work remotely when needed! Managing multiple locations has never been easier. Plus, Weave specialists are always available whenever I need clarification or a walkthrough!”
Weave also features deep integrations with a wide variety of practice management systems, allowing work to be done with the platforms you work with the most. That and the unique combination of communication, payments, and operational tools make Weave the all-in-one platform.
Bring Unified Communication to Your Practice Today
Weave unifies practice communication, automation, payments, and analytics in one easy-to-use platform that still integrates well with a great number of practice management software platforms. That means smoother operations, happier patients, and measurable revenue growth.
Weave gives you all of this without demanding that you double your office employees’ workload. Request a demo today to see how the platform would work in your practice.
