Fostering knowledge, education and growth in tourism, is at the centre of a partnership announced today between Google and the World Tourism Organization (UNWTO). Google will support UNWTO members in addressing the new digital trends and transformation challenges faced by tourism and needed by the sector, to fully harness its development potential and contribution to sustainability.
Digital skills are crucial for competitiveness in tourism, a sector characterized by technological change and the generation of new business models.
“This agreement with Google coincides with UNWTO’s special focus on education, skills development and jobs, the connecting thread of all our actions this year”, said UNWTO Secretary-General Zurab Pololikashvili. “Google is an affiliate member of UNWTO and this partnership proves the importance of public-private collaboration to advance tourism as a vehicle for sustainable development”, he added.
Lutz Behrendt, Travel Industry Leader, from Google said: “More than half of tourism revenue in the EU is now researched or booked online. By equipping tourism ministries with the skills, tools and programmes they need to market and protect themselves online, we hope it will increase opportunities for jobs and revenue across the industry. Following a similar tourism programme we ran in Greece, 68% of participating businesses confirmed they saw concrete business results following our training, such as more visitors to their website or physical business.”
A High-Level Dialogue on Digital Skills in Tourism set the backdrop for announcing the agreement. Organized by UNWTO with the support of Google during ITB Berlin, the world`s leading travel trade fair, the event underscored that digital skills development remain a major priority for destinations around Europe.
Overtourism? New UNWTO Report Offers Case Studies to Tackle Challenges
The World Tourism Organization (UNWTO) released today the report ‘Overtourism’? Understanding and Managing Urban Tourism Growth Beyond Perceptions: Case Studies’, choosing ITB Berlin as the fitting backdrop to address a pressing topic before the global tourism sector. The report provides examples of specific measures being implemented in cities across the Americas, Asia and the Pacific and Europe.
A total of 18 case studies assembled in the report are the follow-up to the general approach laid out in the previous publication ‘Overtourism’? – Understanding and Managing Urban Tourism Growth beyond Perceptions’. Launched in September 2018, it examines how to manage tourism in urban destinations to the benefit of visitors and residents alike, offering a wide range of strategies and measures for a better understanding and management of challenges and opportunities.
“Urban tourism is multifaceted and requires a city-wide strategy with cooperation between all stakeholders and the inclusion of tourism in the urban agenda”, said UNWTO Secretary-General Zurab Pololikashvili. “Sustainable and inclusive cities must mean creating cities for all: citizens, investors and visitors”, he addedd.
As acomplement to the conceptual approach, the report presented today looks into concrete case studies from Amsterdam, Antwerp, Barcelona, Berlin, Besalú, Cambridge, Dubrovnik, Edinburgh, Ghent, Hangzhou, London, Lucerne, Macao (China), New York, Lisbon, Seoul, Porto, Prague and Venice,.
The examples show that there is no ‘one-size fits all’ measure to tackle overtourism, and that any successful destination management strategy needs to be context specific. Although this might not come as a surprise, there is a connecting thread between the fundamental challenges: congestion in specific locations and sites at specific moments, mobility, pressure on infrastructure and resources, decrease in ‘place’ authenticity and impact on social fabrics and residents daily lives.
Consequently, the most common measures currently being implemented by destinations relate to the dispersal of visitors within the city and beyond, showing the pressing need to manage tourism congestion in certain areas and attractions. Measures with the aim of improving the city infrastructure and facilities are also frequently mentioned, reflecting the fact that many challenges are linked not only to the growing number of visitors but also to the pressure placed by residents, commuters and tourists on the city’s resources and services.
The Overtourism reports were produced in collaboration with the Centre of Expertise Leisure, Tourism & Hospitality (CELTH), Breda University of Applied Sciences, and the European Tourism Futures Institute (ETFI) of NHL Stenden University of Applied Sciences.
Tourism: Women Taking the Lead
To mark International Women’s Day 2019 UNWTO, in collaboration with UN Women, the German Cooperation Agency (GIZ), World Bank Group and Amadeus, has today released preliminary findings of the Global Report on Women in Tourism, Second Edition.
ITB Berlin, the world’s leading trade fair, provided the backdrop to announcing The Global Report. The initial results indicate that across the private and public sectors women are harnessing the potential of tourism to become financially independent, challenge stereotypes and start their own businesses:
The majority of the tourism workforce worldwide is female
Tourism offers greater opportunities for women’s entrepreneurship than the wider economy
Tourism policies are increasingly addressing gender-equality
Research has also shown more and more women are challenging gender stereotypes in the sector. In Morocco women have been issued tour guide licenses for the first time. An airline in the UK has doubled the number of female pilots they employ. Uganda’s Hotel Owner’s Association is now lead by its first female CEO, Jean Byamugisha.
These are but a few examples which can be found around the world. Together, they add up to a growing trend.
Technology has also been an important factor for empowerment, providing women with more training opportunities and stimulating entrepreneurship through easier access to the tourism market.
In the public sphere, policy-makers are waking up to the importance of gender equality in tourism putting measures in place to ensure women fairly share the benefits that tourism can bring.
Speaking on these findings UNWTO Secretary-General, Zurab Pololikashvili, said that “tourism is leading the charge for female empowerment all over the world”.
He added: “UNWTO is firmly committed to working towards UN Sustainable Development Goal 5 – the empowerment of women and girls – and ensuring that tourism continues to be at the forefront of gender-equality efforts.”
UNWTO is compiling the second edition of the Global Report on Women in Tourism in collaboration with UN Women, GIZ, World Bank Group and Amadeus. These preliminary findings have been released to mark International Women’s Day 2019. The full report will be published in Autumn 2019.
Workshops aim to boost the tourism industry in Kyrgyzstan
Experts from the United Nations Industrial Development Organization (UNIDO) have held a series of workshops in Kyrgyzstan’s region of Issyk-Kul to enhance the competitiveness of the tourism and productive industries. Through the three types of workshops conducted as part of a project funded by the Russian Federation, the participants were introduced to environmentally sustainable practices in hotels, as well as promotional tools to foster public awareness and increase their revenues.
The first workshop explored eco-management practices in hotels, and two experts from Slovenia, Sonja Sibila and Gregor Schiemann, presented the requirements that need to be met for tourist accommodation to be certified with the European Union (EU) eco-label. “Most hotels in the EU adhere to the recommendations about saving measures in hotels and awareness-building for sustainable management practices,” said Sibila.
Following the “learning by doing” method, the participants were asked to develop innovative solutions to tackle various hotel management issues in an environmentally friendly manner.
The Slovenian experts also conducted a lecture for students and professors of the Bishkek University on the use of eco-labelling as a successful sustainable tourism management tool.
The following workshop dealt with the issue of product shaping for the tourism destination. In his opening remarks, Damir Monoldorov, First Deputy Plenipotentiary Representative of the Government in the Issyk-Kul Region, noted the importance of the event for the region and the market players. The participants were asked to identify potential attractions that could be clustered together for promotional purposes in order to increase tourism.
During the third workshop on tourism marketing, the participants discussed promotional strategies to encourage tourism in the region. Various tools and channels to effectively communicate information were presented, including traditional low-cost tools, such as social media, and engagement with local and regional media outlets.
Maksat Damir uulu, Head of the Tourism Department in the Ministry of Culture, Information and Tourism, said: “We need to put more focus on ecology in order to attract more tourists to the country and generate more income.”
In total, 179 participants attended UNIDO workshops, including 18 government officials, 61 representatives of hotels, hostels, and guest houses located along the Issyk-Kul Lake, 30 regional tour operators, 49 students and 21 teachers. Furthermore, two hotels were evaluated during the eco-labelling workshop and received recommendations for seeking an eco-label certificate.
Linking the tourism industry to productive activities in the country is one Kyrgyzstan’s Programme for Country Partnership key focuses.
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