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Tips to improve your customer service!

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Customer service is the major essence of any business or service. This helps you get insights into how satisfied your customer is with your services or what areas you need to work on. It provides a gateway for communication between you and your customers. In any case, customer service is important and no business or company can succeed if they aren’t providing good customer support service.

Be it your phone service providers, TV, or internet, you might face some issue with the connection at some point. A good service provider ensures that their customer support service is available all the time so you do not have to face any inconvenience alone. A good example is AT&T customer service that is available 24/7 so in case you have any queries related to your internet connection, their agents are there to help.

If you’re a service providing that already has a customer support service and is looking for tips to improve it then here are a few tips you could use to make your service even better:

Listen actively to your customers

If you want your customer service to be exceptional you have to learn to be a good listener. Most of the customers finally get to talk to a human agent after waiting for so long on the calls, Chances are that your customer might be frustrated already and only needs to rant more. Just let them speak out first and listen carefully to what they are trying to say.

 Meanwhile, you can list down the issues your customers are stating so when it’s your turn to speak, you know how to be a good help. Avoid interrupting your customer while they are speaking and always ‘Listen to comprehend’.

Be patient

Being active 24/7 can be a very tough job and it might get to your head at some point but it doesn’t mean your customer deserves to see your bad mood or exhausted attitude. No matter how hard a day you’ve had or how many customers you have encountered, you still have to be patient with each one of them as they do not know what you’ve been going through and only came up with their specific issue to get resolved.

Try to maintain a very professional tone making sure your customer is feeling comfortable and easy while talking to you. Stay kind and humble to your customer as it is going to stay with them. The customer always remembers how a service attended to them when they faced an issue, so always try to maintain professionalism and be patient with your customers as the image of your business or brand depends on it.

Enhance your communication skills

Customer service is all about good communication skills. If you are unable to communicate properly with your customers then you’ll never be able to understand their needs and expectations. To have better communication skills you also need to have perfect product knowledge so that whenever you encounter any problem related to your product, you know how to effectively communicate with your customer to resolve that issue.

Admit when you’re wrong

One thing you need to remember to provide good customer service is that your customer is always right and you have to make your customer feel that way. Admitting when you’re wrong or where your service lacks will only make your service look more responsible.

Taking accountability for the actions of your services will make your customers feel safe as they consider you being responsible. This will give you a bunch of loyal customers that will stay with you for longer.

Stay true to your customers

You mustn’t make any empty promises or commitments to your customers that you can’t fulfil. Stay true to them this will help you gain their loyalty. For instance, if any customer of yours come up to you with a problem and you know that it will take solid 24 hours to get it fixed, do not promises them that you’ll get it done by the evening or night.

Always tell them the truth because if you end up making any promise and are unable to fulfil it, your customers will r=disregard your services and it will leave them with a bad impression.

Empathize with your customers

Empathizing with your customer for the inconvenience they have faced, it can be a very kind gesture. The reason why your customer is contacting the support is obvious that they have been encountering troubles with the service, so listen to them carefully and try to understand the issue through their perspective.

Be empathetic to them and try to communicate how sorry you feel about the inconvenience that your services or brands have caused them.

Ensure better quality service

Once you have listened to your customers actively, figured out the issue, start working on it and ensure them that you will provide better service from now on. This will make your customers hold on to your services. They will also get a surety of having quality services from now on.

Ensuring better quality service also ensures customer loyalty and it shows how you moved are to improve your customer support service.

Appreciate them for reaching out

It is really important to thank your customers for reaching out. Before ending the call thank them for calling and make them feel appreciated for contacting your support service and sticking to your brand even after facing the inconvenience. All these gestures might be very small but they do leave a huge impact on your business growth.

Ask them for their feedback and tell them how much their feedback values. Positive feedback and comments are what rank your customer service as best. People often just look at the customer service satisfaction rate while opting for a new service. So if you manage to gain good feedback from your customers, your service will grow better eventually.

Wrapping it up:

Customer service is an important part of any business or band. One must pay more heed to it as it will help you grow your business gradually. Above given are few useful tips you can use to make your customer service an exceptional one. So do follow these tips and make your customer service better.

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Finance

What can I do with an Economics degree?

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A degree in economics will increase your employability in any industry. High-skilled graduates are in high demand worldwide. The wide range of problem-solving and analytical skills that students with economics degrees have made them a versatile and valuable asset to the economy industry makes it a very interesting field. This filed is really difficult in getting in degree and quite who has ever learned economics have thought “I need help to do my economics assignment” but it is worth spending 4+ years if you are really into it.

Here’s a list of top economics jobs, including details about what you can expect and skills required.

Economist careers

A professional economist will research and analyze economic data, issues, and trends. You will need to complete a postgraduate degree in economics to be qualified to work as an economist. A professional economist will also need to be able produce economic forecasts and reports that can be presented to clients (individuals or financial institutions) and provide business advice.

Local and national government, private and public banks, insurance companies, think tanks, large multinational corporations, financial consultancies and accountancy firms are all possible employers. This role requires a solid understanding of current affairs and economic contexts.

Bank jobs in Economics

Economists are attracted to banking careers. These jobs offer great earning potential and high demand. A background in economics is highly valued for roles in financial management, financial planning and risk analysis. Bank careers focus on advising and providing services to a wide range of customers and clients, with a strong emphasis on meeting the financial needs of their clients.

Accountancy careers in economics

Further professional qualifications are required to become a qualified accountant. However, economics graduates can find many roles in accountancy. You can work in multiple industries and be an accountant. Your job focuses on the financial position of an individual, company, or organization. Accounting careers often involve recording, classifying and interpreting financial data.

Strong analytical skills and computer literacy are required for these careers. Accounting jobs are best suited for graduates in Economics who can easily make sense out of complex data sets.

Careers in economics and financial consultancy

Economists and economists are vital to the financial consulting industry and the business world. There are many opportunities for economics graduates to find employment in large and medium-sized companies that need to conduct economic research. A role as an economic researcher requires a thorough understanding of economic theories, models, analytical and problem solving skills, and mathematical ability. Similar roles would be filled by financial consultants working in the field of economics. However, they might work for multiple clients and produce reports as well as advising on business strategy. This role requires a high level of industry knowledge and understanding of corporate finances.

The public sector offers many opportunities for economic careers

Economists are highly valued in all aspects of public and private spending. The public sector often includes jobs in economics, including transport, commercial, waste and energy services. The recent global recession and tightening of economic regulation worldwide have led to an increase in the demand for economics students.

Careers in economics that involve data analysis and actuarial work

An actuary can be described as a business professional who advises on and evaluates the impact of financial uncertainty and risk. Accurate knowledge of both economics and business is used by actuaries to provide reports and develop strategies for reducing these risks. The majority of the entry-level roles in this field involve insurance and pensions. However, later you may be able move into areas such as banking, investments, or healthcare. Actuaries need to be proficient in mathematics and statistical compiling, as well as able communicate complex data to non-experts.

Careers and jobs in alternative economics

A background in economics can make it seem that almost anything is possible. Other common roles and careers in economics include stockbroker and insurer, business manager (retail merchandizer), retail merchandizer and pricing analyst, statistician and financial consultant, and salesperson.

If none of these interests you, what are you able to do with an economics degree? These are just a few of the options you might want to explore: international development and human resource management, journalism law, management, marketing research, politics, public relation, taxation and taxation. Or you can even start your own business as an entrepreneur!

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Finance

How Smart Investing can be a Significant Strategy for Traders

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Despite being one of the biggest sources of passive income, the forex market is still unexplored by many. The main reason is the risk involved. Traders, especially those with little experience, fear losing money because its an unpredictable and uncertain industry. However, the truth is that with smart investing strategies, you can save yourself from losses.

Strategies have always been an essential part of forex trading. Beginners are also advised to go through reviews, strategies, and recommendations from experts. For those who are just getting started, here are some of the strategies that can help in trading and smart investing.

Understand About Trading Styles and Your Goals:

When you decide to set out on a trading journey, the very first thing is to get a clear goal in your mind about the methods you are going to use. Each trading style has a separate risk profile attached to it. Therefore, the right decision is essential to have a successful trading journey.

Maintaining a slow pace

The best key to a successful trading career is consistency. Indeed, all traders have lost money, but if you have a positive edge, you can be at the top in no time. The best way to gain success is to educate yourself and create a trading plan for the future. Sticking to the plan and working on it is what you need to focus on.

Exploring new trading plans

Yes, consistency is important but never be afraid to reevaluate your trading plan if things are not working. The more your experience grows, the better your needs might change. Your plan must reflect your goal. In case your financial situation changes, you need to work with a new plan.

Checking your emotions

Keeping your emotions under control is what you need to look forward to. Never let your emotions do the talking for you. Remember, ‘revenge trading’ rarely ends on a positive note. If you lose a trade, don’t go all in and invest everything in it. Rather, try to stick to your initial plan and maintain the loss over time.

Knowing the market

The exact importance of educating yourself on the Forex market is essential. Try to understand every trend the trade has to follow and take time to study it all. You also need to know what exactly affects the capital before you risk it. This is a future investment that you are focusing on for positive revenue in returns.

Acknowledging your limits

The exact limit that you are willing to risk needs to be acknowledged before using it. The money invested in trade can never be returned after investment. This is why you need to set boundaries for yourself before actually using the capital. Never risk more capital than you can afford.

Knowing where to stop

Try to act upon the orders by maintaining a stop and limit-based order. The last thing you need to do is actually sit back and analyze the market every time. Trailing stops are very useful as it helps to specify the movement of the market in the future. In this case, if you place contingent orders, it will not limit your risks for loss.

Choosing the right trading partner

The right selection of the trading partner is as important as choosing the base capital. The right partner can help you create an influence over proper execution, pricing, and customer satisfaction. Take time to decide the partner and select it according to your need.

Bottom line

The above-detailed steps will help you to be a successful trader and help you towards success. But, remember, trading is an art, and the only way to ace it is by discipline and practice.

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Finance

Global ICT Excellence Awards rated highly Moscow for the startups ecosystem development

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The Government of Moscow won the second place among state structures in the International contest Global ICT Excellence Awards in the Startup Ecosystem nomination. The award is given to organizations that have implemented the most successful startup support projects. The Malaysian Digital Economy Corporation (MDEC) won the first place. The winners were announced at the 25th World Congress of Information Technologies WCIT.

The jury of the award highly appreciated the Moscow Government programs for technology entrepreneurship. In particular, the experts rated the activities of the Moscow Innovation Cluster (MIC) aimed at transforming startups into a full-scale innovative business.

The cluster has combined all the main elements of the urban ecosystem for innovators. With its help, they can find partners and investors, organize production, establish cooperation with large companies, industrial, educational and scientific organizations.

Within the MIC framework, 11 intersectoral clusters specializing in developments of artificial intelligence, medicines, motor sports and other fields have been created. More than 10 thousand specialists from different fields participate in these projects alone.

More than 30 thousand organizations from Moscow and 80 more regions of Russia have already joined the Moscow Innovation Cluster. The cluster is supervised by the Moscow Department of Entrepreneurship and Innovative Development, and the City Department of Information Technology is responsible for its digital capabilities.

The programs of the Moscow Innovation Agency were also highly appreciated by the jury. Among them is the Moscow Accelerator project for scaling innovative solutions in promising batches in partnership with leading corporations. In two years, 13 thematic tracks were organized, for participation in which more than 4.8 thousand applications were received. Another major project is a pilot innovation testing program intended for testing ready-made technological products in urban environment. More than 140 sites in 18 branches are available for piloting. At the moment, 110 tests have been completed, 41 more are in the process of testing.

The Global ICT Excellence Awards have been awarded for more than 20 years for the best innovative solutions in the private and public sector aimed at developing information and communication technologies and improving the quality of people’s lives. Its founder is the World Information Technologies and Services Alliance (WITSA). The organization includes more than 80 countries.

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