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Tips to improve your customer service!

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Customer service is the major essence of any business or service. This helps you get insights into how satisfied your customer is with your services or what areas you need to work on. It provides a gateway for communication between you and your customers. In any case, customer service is important and no business or company can succeed if they aren’t providing good customer support service.

Be it your phone service providers, TV, or internet, you might face some issue with the connection at some point. A good service provider ensures that their customer support service is available all the time so you do not have to face any inconvenience alone. A good example is AT&T customer service that is available 24/7 so in case you have any queries related to your internet connection, their agents are there to help.

If you’re a service providing that already has a customer support service and is looking for tips to improve it then here are a few tips you could use to make your service even better:

Listen actively to your customers

If you want your customer service to be exceptional you have to learn to be a good listener. Most of the customers finally get to talk to a human agent after waiting for so long on the calls, Chances are that your customer might be frustrated already and only needs to rant more. Just let them speak out first and listen carefully to what they are trying to say.

 Meanwhile, you can list down the issues your customers are stating so when it’s your turn to speak, you know how to be a good help. Avoid interrupting your customer while they are speaking and always ‘Listen to comprehend’.

Be patient

Being active 24/7 can be a very tough job and it might get to your head at some point but it doesn’t mean your customer deserves to see your bad mood or exhausted attitude. No matter how hard a day you’ve had or how many customers you have encountered, you still have to be patient with each one of them as they do not know what you’ve been going through and only came up with their specific issue to get resolved.

Try to maintain a very professional tone making sure your customer is feeling comfortable and easy while talking to you. Stay kind and humble to your customer as it is going to stay with them. The customer always remembers how a service attended to them when they faced an issue, so always try to maintain professionalism and be patient with your customers as the image of your business or brand depends on it.

Enhance your communication skills

Customer service is all about good communication skills. If you are unable to communicate properly with your customers then you’ll never be able to understand their needs and expectations. To have better communication skills you also need to have perfect product knowledge so that whenever you encounter any problem related to your product, you know how to effectively communicate with your customer to resolve that issue.

Admit when you’re wrong

One thing you need to remember to provide good customer service is that your customer is always right and you have to make your customer feel that way. Admitting when you’re wrong or where your service lacks will only make your service look more responsible.

Taking accountability for the actions of your services will make your customers feel safe as they consider you being responsible. This will give you a bunch of loyal customers that will stay with you for longer.

Stay true to your customers

You mustn’t make any empty promises or commitments to your customers that you can’t fulfil. Stay true to them this will help you gain their loyalty. For instance, if any customer of yours come up to you with a problem and you know that it will take solid 24 hours to get it fixed, do not promises them that you’ll get it done by the evening or night.

Always tell them the truth because if you end up making any promise and are unable to fulfil it, your customers will r=disregard your services and it will leave them with a bad impression.

Empathize with your customers

Empathizing with your customer for the inconvenience they have faced, it can be a very kind gesture. The reason why your customer is contacting the support is obvious that they have been encountering troubles with the service, so listen to them carefully and try to understand the issue through their perspective.

Be empathetic to them and try to communicate how sorry you feel about the inconvenience that your services or brands have caused them.

Ensure better quality service

Once you have listened to your customers actively, figured out the issue, start working on it and ensure them that you will provide better service from now on. This will make your customers hold on to your services. They will also get a surety of having quality services from now on.

Ensuring better quality service also ensures customer loyalty and it shows how you moved are to improve your customer support service.

Appreciate them for reaching out

It is really important to thank your customers for reaching out. Before ending the call thank them for calling and make them feel appreciated for contacting your support service and sticking to your brand even after facing the inconvenience. All these gestures might be very small but they do leave a huge impact on your business growth.

Ask them for their feedback and tell them how much their feedback values. Positive feedback and comments are what rank your customer service as best. People often just look at the customer service satisfaction rate while opting for a new service. So if you manage to gain good feedback from your customers, your service will grow better eventually.

Wrapping it up:

Customer service is an important part of any business or band. One must pay more heed to it as it will help you grow your business gradually. Above given are few useful tips you can use to make your customer service an exceptional one. So do follow these tips and make your customer service better.

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Finance

France challenges UK for title of Europe’s Greatest Equities Market

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Paris is challenging London’s leadership as home to Europe’s largest stock market, undermining post-Brexit Britain’s standing as the continent’s most important financial center, – recognizes “The Financial Times”.

The market capitalization of all companies listed in the French capital rose from $1.8 trillion at the start of 2016 to $2.83 trillion, closing the value of London shares at $2.89 trillion, according to Refinitiv.

“It is a result of the poor performance of British equities, the poor pipeline and performance of new issues in the UK, and the terrible performance of the pound. It is clearly not good news for London – and Brexit is a big factor in all three.”

To re-establish its traditional leadership, the UK government aims in the coming months to finalize proposals to reform the City of London.

However, competition from Paris is set to intensify as France is rated the preferred European stock market by fund managers. 17 percent of fund managers said they planned to “overweight” French equities over the next 12 months, according to a Bank of America survey of 161 investment managers with combined assets of $313 billion.

Paris is difficult London’s lead as the house to Europe’s greatest inventory market, consuming away at Britain’s place after Brexit because the continent’s most essential monetary centre.

“This gap between London and Paris in the domestic market is a lot smaller than it used to be or should be,” stated William Wright, founding father of New Financial, a UK think-tank, – writes “Business Land”.

…Thus the strange politics of London in recent years – from Brexit to a kaleidoscope of people in the prime minister’s chair, has led to the fact that Britain may say ‘goodbye’ even to such a privilege as being the financial center of the World and Europe.

International Affairs

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Finance

4 Best Tips How To Write A Literary Analysis Essay

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Writing a literature essay or analysis is not an easy task. It is necessary to plunge deeply into the text and understand why the author used various techniques. You will also have to comment on the plot, events, and characters. Creating an excellent literary analysis requires patience, skills and theoretical knowledge. If you are missing the last item, read this article to the end.

1. What To Begin With

First of all, you need to understand what analysis means in literature, and your best friend in doing so is practice. Writing essays may be challenging, especially when the words are buzzing around your head but refuse to appear. If you can’t concentrate and come up with something, try to read a literary analysis essay written by a professional, just for a start. It will give a basic understanding of how to write a literature essay, and you will feel sure. Sometimes a proper example is the best teacher, and it is better to see an excellent work once to learn from it.

So, what’s coming next after getting a sample? The following step in writing a literary analysis essay is thoroughly studying the text and formulating a thesis statement. Take into account the general format of an academic essay while you write:

  • An opening paragraph that conveys your essay’s key argument.
  • The body of your paper is broken up into sections, where you present your thesis and back it up with textual proof.
  • A summary of the core argument you’ve made throughout your analysis.

2. Take Notes

Study the source(s) and make some preliminary notes. Highlight the aspects you find catchy, unexpected, or baffling; these are the areas you should focus on in your paper.

One of the primary purposes of literary analysis is to go deeper into a piece of literature. First and foremost, a student should be on the lookout for literary devices, which are linguistic tools authors use to emphasize certain points in the text or evoke specific emotions in the reader.

3. Literary Analysis Outline

The best tip for writing all essays is to have a proper outline. Here is one you might use. For additional inspiration, you might also use Phdessay or other services with an impressive essay collection. It’s always beneficial to look at other authors’ interpretations and consider what you can borrow from them. And, of course, nobody canceled the structure, the bibliography, and the citations. Don’t miss anything important!

Introduction

The first step in writing a literary analysis introduction for a literary analysis essay is to provide the work’s title and author. You need one or two phrases at the most to express yourself. The focus should be on the central theme for these phrases to be more compelling.

Give a quick summary of the book and discuss its significance in the literary canon. Why do we need to analyze this? Where does the author draw a line between right and wrong?

Get started on your paper by formulating a thesis. Justify your argument’s central thesis and its most critical supporting arguments.

Formulating The Body Of Your Work

Write a separate paragraph to elaborate on each of the claims made in the thesis. For example, a 600-word essay needs no more than three paragraphs. Use a clear subject phrase at the beginning of each one. Then, it would be best if you elaborated on your key argument. Every claim must be backed up with examples from the literature piece.

How To Write Conclusion

A literary analysis essay conclusion is the last paragraph you write to wrap up your assignment. Provide a brief overview of the work, your thoughts and emotions, and other relevant details here. Don’t start talking about anything else.

Emphasize the reasons your position is sound and the evidence you’ve provided in the paper’s middle part.

4. Proofread

After the essay’s main points have been refined, they should be checked for typos and other errors. Sometimes it helps to read the whole text aloud slowly and clearly. Someone else should do it for you if feasible.

Multiple copies of the document should be produced and proofread before a final copy is made. It’s important to keep an eye out for sentence fragments, comma splices, and other frequent grammatical mistakes.

Conclusion

This academic task aims to analyze and assess some facets of a piece of literature. A literary analysis essay is defined as one that investigates the language, viewpoint, imagery, and structure. These methods are dissected to get to the author’s true intentions. After all, any analysis aims to shed light on the material by revealing hidden meanings. Your interpretations of the source material should be described in an analytical style that goes beyond a simple synopsis.

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Finance

Boosting Equitable Development as Kenya Strives to Become an Upper Middle-Income Country

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The World Bank Group (WBG) Board of Executive Directors today voiced its support for the WBG’s latest six-year strategy to support Kenya in its ongoing efforts towards green, resilient, and inclusive development.

The Kenya Country Partnership Framework (CPF) is a joint strategy between the World Bank, the International Finance Cooperation (IFC), and the Multilateral Investment Guarantee Agency (MIGA) and the government to promote shared prosperity and reduce poverty for the people of Kenya. Informed by extensive stakeholder consultations, the CPF seeks to drive faster and more equitable labor productivity and income growth, greater equity in development outcomes across the country, and help sustain Kenya’s natural capital for greater climate resilience.

The people of Kenya are in a position to reap even greater dividends from the country’s robust economic growth in terms of more durable poverty reduction,” said Keith Hansen, World Bank Country Director for Kenya. “Tackling the drivers of inequality now will help to ensure that Kenya can achieve and maintain more equitable development in the long run.”

Over the past decade, Kenya’s economy has outperformed its Low- and Middle-Income Country (LMIC) peers with the growing number of better-educated and healthier Kenyans in the labor force contributing more than any other factor to rising gross domestic product (GDP). More recently, however, the pace of poverty reduction, and then the COVID-19 pandemic, revealed how vulnerable many households are when faced with shocks. Though Kenya’s economy is rebounding from the pandemic and projected to grow by an average 5.4% during 2022-24, the ongoing drought and global inflation are causing poverty to rise. The CPF finds that Kenya is still well positioned to secure more inclusive growth and the WBG is ready to provide support that targets lagging areas and communities with better services and infrastructure that build household and community resilience. In doing so, it aims to help Kenya avoid the inequality and productivity traps experienced by other Middle-Income Countries (MICs).

“Kenya’s private sector is poised to drive faster job creation and to seize new opportunities from global and regional integration,” noted Jumoke Jagun-Dokunmu, IFC Regional Director for Kenya.This will require a more level playing field for competition and innovation for large and small firms and between public and private enterprises.”

The CPF also aims to help raise the productivity of small firms, small producers, and women entrepreneurs, improve the investment climate across the country, and stimulate more private participation in public service delivery. To support Kenya’s response to climate change, the CPF has programmed investments to reduce water insecurity, and to mobilize more climate finance for both public and private investments.  

MIGA aims to unlock more private sector investment in climate responsive projects in Kenya through innovative financial solutions,” said Merli Baroudi, MIGA Director for Economics and Sustainability. “Kenya’s impressive progress in mobilizing private capital for renewable energy augurs well for other sectors.

The CPF draws on Kenya’s Vision 2030, the new government’s development agenda, a Systematic Country Diagnostic, a Country Private Sector Diagnostic, a Completion and Learning Review of the previous Country Partnership Strategy, and over 34 stakeholder consultations, including with Kenya’s diaspora. The World Bank Group is Kenya’s largest development financier. IFC’s portfolio of private sector investments in Kenya is its fourth largest and fastest growing in Sub-Saharan Africa and MIGA’s financial operations in Kenya are its third largest program in Africa.

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