As the world slowly emerges from the COVID-19 pandemic, many people’s thoughts have turned to holidays. How many of us feel for a break? But what sort of break?
Months of lockdowns and isolation, not to mention deaths of loved ones and a new-found respect for healthcare workers, have triggered serious reflection on the ways in which the world has been functioning.
Nowhere is this more apparent than in the tourism sector. A healthy tourism industry is essential for the global economy, culture and environment, but in the past, it has also done harm.
“This pandemic sent a warning that we need to change the way we live, travel and see the world. We have an opportunity to build back greener and opt for low-carbon measures that protect nature and biodiversity while maintaining the economic benefits that the multi-million dollar tourism industry brings to local communities around the world,” said Mark Radka, Chief, Energy and Climate Branch of the UN Environment Programme (UNEP).
The stakes are high. In 2019, the sector accounted for – directly and indirectly – some 330 million jobs worldwide, equivalent to one in 10 jobs globally, according to the International Labour Organization (ILO). Related sectors such as hospitality, hotels and food service industries, employed an additional 144 million workers in both developed and developing countries. Failure to recover could reduce global GDP by 1.5 to 2.8 per cent.
In some Small Island Developing States, tourism accounts for 30 per cent of export revenues (UNWTO). Small businesses, responsible for 80 per cent of the industry, are particularly vulnerable, as well as women, who make up 54 per cent of the tourism workforce, according to studies by ILO and the UN World Tourism Organization (UNWTO).
Moving to sustainable tourism
UNEP is at the forefront of efforts to mainstream policies which transform the industry and address the triple planetary crises of climate change, biodiversity loss and pollution.
At a recent online conference, Transforming Tourism for a resilient and sustainable post-COVID world, UNEP experts laid out a six-point plan moving from over tourism to sustainable tourism by building more resilient communities and businesses through innovation, digitalization, circularity, sustainable finance, sustainability and partnerships.
“Financial stimulus and recovery packages for COVID-19 are a once in a lifetime opportunity – not a dollar can be lost or wasted while transforming the tourism sector towards a future which is as ‘pandemic and climate-proof’ as possible,” said Radka.
The pandemic’s impact on tourism has been significant. Dwindling tourist numbers in protected areas have threatened the species and communities that live there. Deforestation and poaching have risen in many parts of the world. COVID-19 also led to an increase in single-use plastic products and packaging by the hotel and tourism industry.
“Reducing the use of plastic items and packaging can actually reduce cross-contamination touch points,” said Helena Rey, Tourism Programme Officer from UNEP. “Through cleaning and sanitization procedures, the tourism industry can bring in re-use models that can increase traceability and reduce the risk of contamination. This would also ensure that tourism reduces the burden on local waste management systems and protects local ecosystems.”
UNEP is raising awareness of these issues through global campaigns and partnerships, including the Global Tourism Plastics Initiative and the Clean Seas campaign. These efforts call on citizens, governments, and industry to take action to reduce plastic pollution. In particular, the Global Tourism Plastics Initiative enables businesses, governments, and other tourism stakeholders to lead by example in the shift towards greater circularity in the use of plastics.
Transforming value chains
Tourism is responsible for 1/10th of greenhouse emissions worldwide. UNEP is working with its partners to reduce emissions created by hotel operations, food consumption and events. The work is supported by the German Federal Ministry for the Environment, Nature Conservation and Nuclear Safety.
The Transforming Tourism Value Chains project focuses on environmental issues like cutting food waste, improving the sourcing of products and services, and improving the efficiency of air conditioners, in four countries in which tourism occupies a major role in the national economy: the Philippines, the Dominican Republic, Mauritius and St Lucia.
Jake Kheel, vice president of Grupo Punta Cana, a private sector partner in the Dominican Republic, says this makes good business sense as holidaymakers, particularly the younger generation, want to be assured they are bringing value to the places they visit.
“People want to know their leisure time is not affecting local communities and eco-systems. Handled correctly, tourism can bring great benefits, create jobs, increase revenue for people who need schools and health services. It has to be self-sufficient,” he said.
The pandemic has also advanced digitalisation, innovation and the integration of new technologies into tourism. Virtual journeys, electronic menus, touchless check ins, digital consumption behaviours are on the rise. Since the COVID-19 outbreak this year, the online ticketing rates at scenic sites nationwide in China have risen to around 40% from less than 20% in 2019, signalling a rapid uptake in digitalization.
UNWTO and Facebook: Leverage Digital Marketing to Restart Tourism
The World Tourism Organization (UNWTO) and Facebook have partnered to help global destinations make use of the power of digital marketing as they look to welcome tourists back safely.
Over the past year, the United Nations specialized agency for tourism has been supporting its Member States on a series of initiatives relating to market intelligence and marketing. Now, as tourism begins to restart in some parts of the world, a series of special sessions were held jointly with Facebook to deliver a range of key insights into how the effective use of digital marketing can help destinations gain a competitive advantage in the challenging months ahead.
Three sessions, one each in English, Spanish and French, welcomed participants from 30 countries. The sessions focused on Facebook and Instagram Communication Insights and Best Practices, with participants also given an overview of digital tools and tips for communicating with their target audiences, including through Messenger and WhatsApp. Alongside this, the sessions highlighted the importance of metrics and other key tools in measuring the success of digital marketing campaigns, and role of advertising and creativity in reaching new audiences.
Sandra Carvao, UNWTO Chief, Market Intelligence and Competitiveness, says: “We are very happy to have Facebook on board with us to bring the fundamentals and best cases of digital marketing to our Members. Our partnership will help destinations be better prepared for a new market framework and allow them to use data and digital marketing to reach new audiences and restart their tourism sectors.
Nicolai Gerard, Facebook EMEA Government Politics & NonProfit Marketing Solution Director says: “We are very pleased to work with UNWTO to help global destinations take advantage of all the benefits that digital solutions and tools can offered. In the times we are living, it is key for the travel industry to implement digital marketing strategies to accelerate the road to recovery. With this partnership, we believe that travel destinations will gain the necessary tools and skills that will allow them to use all the services available through our family of apps”.
Advancing Harmonized Travel Protocols and Financing Tourism’s Survival
The World Tourism Organization (UNWTO) has again convened its Global Tourism Crisis Committee to lead the sector in harmonizing travel and health protocols and securing vital financing for businesses struggling to survive an historic crisis.
The ninth meeting of the Crisis Committee advanced solutions to the biggest challenges standing in the way of international travel returning.
Committee members, drawn from political leadership, international organizations, including UNWTO’s sister UN agencies, finance and the private sector, discussed the Crisis Committee’s Recommendations, which focus on four core areas: the resumption of safe, cross-border travel; promoting safe travel at all points of the tourist journey; providing liquidity to tourism businesses and protecting jobs, and restoring confidence in travel.
The virtual meeting was co-hosted by the Kingdom of Saudi Arabia. Opening the proceedings, the Minister for Tourism, His Excellency Ahmad bin Aqil Al Kateeb, said: “Saudi Arabia has been collaborating with partners across the public and private sectors both regionally and globally to accelerate the resumption of international travel. The facilitation of safe and seamless travel is the only way to restore confidence among travelers and tourism businesses, which will ultimately be the drivers of the sector’s recovery.”
Harmonized protocols and building confidence
The Committee backed the proposed EU Digital Green Pass as an example of joined-up protocols for other regions to follow. Addressing the meeting, EU Vice President Margaritis Schinas said that “we can make summer 2021 the beginning of the post-pandemic era, one that is safer, more sustainable, more resilient and more prosperous”. He stressed that “the tourism sector can – and should – be at the forefront of this effort, leading the recovery of the European and the global economy”.
Mr. Schinas also outlined the work being done to raise consumer confidence in tourism, already devastated by issues surrounding cancelling and refunding travel services and noted: “UNWTO’s efforts to develop an International Code for the Protection of Tourists are most welcome”. The landmark legal code is one of several key UNWTO initiatives aimed at restoring confidence in international travel.
Also at the Committee, UNWTO and IATA (the International Air Transport Association) announced the forthcoming launch of a new Destination Tracker. This tool will be available on the websites of both organizations and provide comprehensive and up-to-date information on the restrictions and requirements of airlines and destinations, allowing tourists to make informed choices.
Recommendations for Recovery
The Recommendations of the UNWTO Global Tourism Crisis Committee highlight the importance of basing policies on current international health and aviation regulations, including but not limited to provisions from the World Health Organization (WHO) and those the International Civil Aviation Authority (ICAO), most notably its ‘Take Off’ guidance and the work of its Civil Aviation Recovery Taskforce (CART). The Recommendations also call for the creation of Public Health Corridors, the implementation of digital health solutions and the development of a common “traffic-light” system as a recognizable risk management framework. In presenting the Recommendations, the Minister of Tourism of Greece and Chair of the UNWTO Crisis Committee’s Technical Group, Harry Theoharis, said that ”this year we have more tools in our arsenal, including vaccinations, to address all concerns of travellers and people employed in the tourism sector.”
Financing tourism’s survival
Through the Global Tourism Crisis Committee, UNWTO also advanced on its work addressing one of the other key challenges facing global tourism, namely the sudden halt of tourism cash flow and the need to support businesses and protect jobs. Along with ICAO and the WHO, UNWTO is one of the only UN agencies working with the OECD on its International Mobility Initiative. UNWTO is also working closely with the European Bank for Reconstruction and Development (EBRD).
OECD and EBRD again contributed to the latest meeting of the Crisis Committee, advancing coordinated efforts to both support tourism businesses through the current crisis and also to build future resilience and achieve greater sustainability, including through promoting green investments in the sector. Also updating the Committee were the Inter-American Development Bank (IDB) and the International Finance Corporation (IFC), with their representatives focusing in particular on the potential role of innovation, green investments in tourism and on supporting businesses, now and during the recovery phase.
Vaccinate SIDS to Restart Tourism Kickstart Recovery, UNWTO Urges
The World Tourism Organization (UNWTO) is calling for the international community to show solidarity with Small Island Developing States by ensuring they have access to COVID-19 vaccinations.
With tourism a leading employer and economic pillar for many of the SIDS, the United Nations specialized agency has stressed that pledges to ensure ‘nobody is left behind’ in the recovery phase of the crisis must be backed up with firm actions. Given the relatively small size of the populations of the SIDS, the cost of mass vaccinations will be minimal compared to the potential benefits of restarting tourism. Moreover, given tourism’s wide value chain and proven ability to create opportunity for all, the impact of rolling out mass vaccinations and allowing tourism to restart, will go beyond economic benefits.
UNWTO Secretary-General Zurab Pololikashvili says: “By sharing vaccines with Small Island Developing States, the international community can help accelerate the restart of tourism in these leading destinations. Due to the size of the populations of the SIDS, the cost of mass vaccinations will be small, but the benefits will be significant. It will restore confidence in visiting SIDS, allowing the many social and economic benefits of tourism to return.”
Secretary-General Pololikashvili made the comments after a meeting with His Excellency Dario Item, Ambassador of Antigua and Barbuda to Spain, at the UNWTO headquarters in Madrid. One of the 38 SIDS, Antigua and Barbuda is a top tourism destination and is looking to the restart of tourism to protect businesses and jobs and economic growth at both the national and local level. Ambassador Item affirmed Antigua and Barbuda’s application to become a Member State of UNWTO, pending ratification by the upcoming UNWTO General Assembly (October 2021, Marrakesh, Morocco).
According to UNWTO data, prior to the start of the pandemic, tourism accounted for more than 30% of total exports in the majority of the 38 SIDS. In some countries, this proportion has risen as high as 90%. The significance of tourism makes these destinations especially vulnerable to falling tourist numbers, making the timely restart of the sector of vital importance.
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