Deloitte’s third edition of the “State of AI in the Enterprise” survey, conducted between Oct. and Dec. 2019, finds businesses are entering a new chapter in AI implementation where early adopters may have to work harder to preserve an edge over their industry peers. The study shows that companies at the top will be those that utilize AI to pursue creative and novel applications, actively address inherent AI risks and — as more organizations buy AI-powered capabilities — become smarter consumers of AI technology.
“Seasoned” adopters are the example to follow as the global survey of 2,737 information technology and line-of-business executives finds this category has undertaken many AI production deployments. They have also developed a high level of AI expertise across the board in selecting AI technologies and suppliers; identifying use cases for building and managing AI solutions; integrating AI into their IT environment and business processes; and hiring and managing AI technical staff.
Seasoned and skilled adopters evolve
Deloitte grouped responding organizations into three segments, based on the number of AI production deployments undertaken and how respondents rated their enterprise’s expertise across various measures.
Seasoned adopters are setting the pace in terms of AI adoption maturity. This category of adopters has grown since the last survey in 2018 from 21% to 26%.
Skilled adopters have generally launched multiple AI production systems but are not yet as AI-mature as the Seasoned organizations. This category of adopters has grown since the last survey from 43% to 47%.
Starters are just dipping their toes into AI adoption and have not yet developed solid proficiency in building, integrating and managing AI solutions. This category of adopters has declined since the last survey from 36% to 27%.
Becoming smarter consumers: Purchasing AI intelligently
As purchasing barriers have dropped and AI is more available, choosing the right technology is more important than ever. Those AI adopters surveyed tend to “buy” their capabilities rather than “build” them. To become smarter consumers, companies should evaluate the landscape, find the most advanced AI and integrate those technologies into their infrastructure. However, the survey found many adopters lack purchasing maturity:
- Only 47% of all adopters say that they have a high level of skill around selecting AI technologies and technology suppliers.
- Less than half (45%) say that they have a high level of skill around integrating AI technology into their existing IT environment.
Inventive approaches: Moving AI applications beyond IT and cyber security
It will likely take more creativity for organizations to differentiate themselves as AI becomes commonplace. For example, many companies are still using AI mostly in IT- and cybersecurity-related functions, which was also the case in Deloitte’s second edition of the survey. This year’s survey found:
- Forty-seven percent of respondents indicated that IT was one of the top two functions for which AI was primarily used.
- When asked to identify the top two benefits they were seeking from AI, respondents’ top choices were “making processes more efficient” and “enhancing existing products and services,” the same as the last survey.
- Top business functions for AI applications, such as marketing, human resources, legal and procurement ranked at the bottom of the list.
- However, there are signals that AI may be expanding as respondents rated “creating new products and services” as the third-highest overall AI benefit.
Despite strong enthusiasm for their AI efforts, the majority of adopters only feel somewhat prepared to address AI risks — from unintended bias to determining accountability — and not enough are implementing specific practices to address them. In fact, survey respondents rank managing AI-related risks as the top challenge for their AI initiatives. Adding to this trust concern, many adopters feel underprepared and that these risks may impede their AI efforts:
- More than half of adopters surveyed report “major” or “extreme” concerns about potential risks for their AI initiatives, while only four in 10 adopters rate their organization as “fully prepared” to address them.
- While cybersecurity remains the most worrisome AI risk for adopters, AI failures, misuse of personal data, and regulatory uncertainty are also top areas of concern.
- Fifty-six percent agree that their organization is slowing adoption of AI technologies because of the emerging risks, and the same proportion believe that negative public perceptions will slow or stop adoption of some AI technologies.
- Fifty-seven percent of adopters have “major” or “extreme” worries about how new and changing regulations could impact their AI initiatives.
Ensuring a More Inclusive Future for Indonesia through Digital Technologies
While Indonesia has one of the fastest growing digital economies in South East Asia, action is needed to ensure that all Indonesians, especially the most vulnerable, can access various digital technologies and services and realize the benefits, according to a new World Bank report ‘Beyond Unicorns: Harnessing Digital Technologies for Inclusion in Indonesia’.
Although the accelerated adoption of internet-enabled services during the pandemic is likely to boost the growth of the digital economy, the benefits of such development could be unequal.
“There are a whole host of opportunities to use digital technologies for promoting better healthcare delivery, and improving access among the underserved but these need to be built on a base of reliable and interoperable data systems,” said Minister of Health of the Republic of Indonesia, Budi Gunadi Sadikin. “The pandemic has generated an unprecedented urgency to make this a reality and has also created a momentum to expedite adoption of digital technologies.”
For Indonesia to leverage digital technologies for greater inclusion, the new report emphasizes three policy priorities. The first is to boost digital connectivity and universalize access to high quality internet through efforts such as improving clarity of regulations around the sharing of telecom infrastructure. The second priority is to ensure that the digital economy works for all. This can be supported by better logistics and greater investment in relevant skills for the digital era. The third priority is using digital technologies to provide better public services, improve the quality of citizen-and-state interactions, and build trust in the digital world.
Despite the progress in expanding internet over the past decade, the basic connectivity gap remains a major hurdle in Indonesia. Almost half of the adult population is still without access while the urban-rural connectivity divide has not narrowed. In 2019, 62 percent of Indonesian adults in urban areas were connected to the internet compared to 36 percent in rural areas, while it was 20 percent and 6 percent respectively in 2011. Indonesians in the top 10 percent of the income distribution were five times more likely to be connected than those in the bottom 10 percent.
“Addressing the digital divide goes beyond efforts to reduce the connectivity gap,” said Satu Kahkonen, World Bank Country Director for Indonesia and Timor-Leste.“It will be crucial to help citizens develop the skills to maximize digital opportunities, especially for better jobs. At the same time, it is equally important for the government to address the challenges related to regulations and business environment to enable firms to innovate and compete effectively.”
The proportion of Indonesian adults with access to the internet has increased from 13 percent in 2011 to 51 percent in 2019. Indonesians who are connected to the internet are among the most engaged populations in the world spending as many as six hours a day online. In addition, a large segment of this population is ready to intensify their digital interactions with the government. However, fragmentation of data and an untapped potential of building a comprehensive digital ID framework off the existing ID system are some of the key challenges holding back the government from a broader digital transformation.
Digitally engaged Indonesians are now experiencing how technologies reshape their lives and commercial activities contributing to better consumer experience. However, the opportunities are often limited to a particular demographic group with relatively higher level of skills. Digital gig work is more remunerative than other forms of informal work but is concentrated among urban male workers predominantly in the transportation, storage, and communications sector.
The report recommends the development of a national digital ID framework to enable Indonesians to prove their identity securely online, including a law on personal data protection that is backed by an independent oversight body. It calls for a reorientation from a narrow focus on e-government to a more comprehensive national digital transformation agenda.
WEF Launches Coalition to Tackle Harmful Online Content
The World Economic Forum announced today that it is launching a Global Coalition for Digital Safety which will accelerate public-private cooperation to tackle harmful content online. It will serve to exchange best practices for new online safety regulation, take coordinated action to reduce the risk of online harms, and drive collaboration on programmes to enhance digital media literacy. The full list of members can be found here.
With the growing challenge of health misinformation, violent extremist and terrorist content, and the exploitation and abuse of children online, there is an urgent need for more deliberate global coordination to improve digital safety.
“The Forum recognizes this problem is only growing in size and complexity. This Coalition serves to bring together leaders in the public and private sector to cooperate globally on solutions that will ultimately reduce the consumption and distribution of material that is causing harm – especially to vulnerable members of our population,” said Cathy Li, Head of Media, Entertainment, and Sport Industries at the Forum.
Coalition members highlighted the need to act more proactively when it comes to digital safety and the importance of further cooperation:
“All the processes of the modern world are connected to the internet and information technologies. But at the same time, when we speak about high-tech processes, ‘digitalization’, we always know about the main goal – to create a safe online environment for our citizens. Therefore, the global initiative to create purposeful cooperation between states, organizations and businesses is extremely relevant.”
H.E. Mykhailo Fedorov, Deputy Prime Minister and Minister of Digital Transformation, Ukraine
“In order to improve digital safety, it is imperative that we accelerate public-private cooperation. This is an area that the World Economic Forum’s Global Coalition for Digital Safety, as an impartial platform, can look into.”
H.E. Johnny G. Plate,Minister of Communications and Informatics, Indonesia
“The significance of national and international collaboration, multistakeholder engagement and investment in holistic solutions to address the proliferation of global online harms has never been more important. I am so pleased to be part of the World Economic Forum’s Digital Content Safety initiative and to have an opportunity to raise awareness about eSafety’s multifaceted approach to helping our citizens have safer, more positive experiences online. Securing harmonization across jurisdictions to avoid a patchwork and fragmentation of online safety legislation, governance arrangements and national online safety measures should be a priority for us all.”
Julie Inman Grant, eSafety Commissioner, Australia
“Global online safety is a collective goal that must be addressed by working across borders as well as by individual nations. We look forward to collaborating with international Coalition members to reduce the risk of online harms and build a safer life online for everyone.”
Dame Melanie Dawes, Chief Executive, Ofcom, UK
“We believe that everyone should be free to share without harassment or abuse.”
Chris Priebe, Executive Chairman, Two Hat Security
“Technology offers tools to learn, play, connect, and contribute to solving some of the world’s greatest challenges. But digital safety harms remain a threat to these possibilities. As the World Economic Forum is uniquely positioned to accelerate the public-private collaboration needed to advance digital safety globally, Microsoft is eager to participate and help build whole-of-society solutions to this whole-of-society problem.”
Courtney Gregoire, Chief Digital Safety Officer, Microsoft
A framework proposed in the new report, Advancing Digital Safety, will serve to better protect users online. It is centred on industry standards, which establish a safety baseline, together with regulation to govern enforcement. Coalition members are committed to charting a course that will resolve key tensions in privacy, safety, expression, business incentives and corporate versus public responsibility to effectively minimize the risk of harms encountered online.
How digitalization helps Moscow and its citizens
The unified digital register, an electronic system of interdepartmental interaction, provides departments with access to more than 390 types of documents – certificates, statements and other information needed to provide city services to residents.
The system allows citizens to avoid wasting time collecting a number of documents themselves. Government employees responsible for providing services can receive and process information more quickly.
“Creation and development of the base register allowed Moscow to transfer many state services into electronic form, including services related to construction and realty spheres, where several authorities and organizations are involved. In addition, the electronic interdepartmental interaction helps the staff of “My Documents” centers to provide services to citizens and solve their problems more quickly. Almost all the necessary information is acquired electronically from each other, so that residents do not have to collect certificates and statements themselves. According to the statistics of the Moscow City Information Technologies Department, over the past 10 years, this system has saved Moscow citizens from having to submit more than 400 million documents,” said Eduard Lysenko, Minister of the Moscow City Government, Head of the Information Technologies Department.
Today, the mos.ru website gives users access to a full range of services needed by citizens in certain life situations, such as the birth of a child or purchase of a car. The first service on the mos.ru portal was the “Relocation help under the Renovation Programme” service. At the moment, it offers interactive instructions, notification service for all stages of moving and a service to call movers who will help move things to a new flat.
In the future, the city will continue to develop the mos.ru portal services so that residents will be obligated to visit authorities in person and present original documents as rarely as possible.
To the Beat of its Own Drum: On Internal Logic of Events in Tunisia
Once every five years or so, Tunisia finds itself in the headlines around the world. Last time, in 2015, it...
What Does NATO Withdrawal from Afghanistan Mean for Regional Actors?
By September 11, 2021, NATO’s 20-year operation in Afghanistan will come to a close. That date marks the 20th anniversary...
Afghanistan may be a bellwether for Saudi-Iranian rivalry
Boasting an almost 1,000-kilometer border with Iran and a history of troubled relations between the Iranians and Sunni Muslim militants,...
The various ways you can buy gold
Gold is usually valued as a commodity, currency, and investment for many years. This is why it’s still popular nowadays...
Passing the Test of the Covid Pandemic
For love of domination we must substitute equality; for love of victory we must substitute justice; for brutality we must...
How to ensure your Canadian public documents will be recognized in the EU?
If you are moving to the EU for work or educational purposes, or you want to live there for a...
Drones in the Hands of Terrorists: What Happens Then?
Ardian is a counter-terrorism researcher, lecturer and security analyst, with a field research experience in Syria, Iraq, Jordan, Western Europe,...
South Asia3 days ago
Why Strategies of Stakeholders in Afghanistan Failing Against Taliban?
East Asia2 days ago
Belt & Road ABCs: Analysis of “One Belt – One Road” initiative
Health & Wellness3 days ago
Delta variant, a warning the COVID-19 virus is getting ‘fitter and faster’
Economy2 days ago
The Politico-Economic Crisis of Lebanon
Green Planet3 days ago
Sink or swim: Can island states survive the climate crisis?
East Asia3 days ago
Behind the Rise of China is the Centenary Aspiration of the CPC for a Great China
Human Rights3 days ago
COVID-19: Education replaced by shuttered schools, violence, teenage pregnancy
Human Rights3 days ago
Six months after coup, Myanmar’s political, rights and aid crisis is worsening