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India’s Digitalization: Big Data is the New Oil

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Over the last few years, India has travelled the path of rapid digitalization. Not only has the current crisis failed to stop this process, on the contrary, it has served to accelerate it in many areas and make some trends more evident.

Government efforts, active work of India’s business and joint steps undertaken by India’s public bodies and private entrepreneurs who are equally cognizant of the digital transformation’s significance, difficulties and prospects for India’s economy and society as a whole have advanced the process of shaping India’s new digital realities.

In 2015, India’s Prime Minister Narendra Modi announced the launch of the Digital India campaign spanning a series of key government initiatives such as increasing the people’s digital literacy, developing infrastructure and creating an e-government. The most significant achievements include completing and putting into operation the Aadhar digital identification system; a single taxation system covering all Indian states that previously had individual taxation rules; and the Reserve Bank of India, jointly with the association of Indian banks, developing and introducing an instant payment system similar to that created by Russia’s Central bank.

Nandan Nilekani, a well-known Indian entrepreneur and public figure, leads the committee on deepening digital payments at the Reserve Bank of India. An engineer by training, together with Narayana Murthy and several other entrepreneurs, Nilekani co-founded Infosys, one of India’s most famous and successful companies working in software development and IT consulting. In 2009, Nilekani left Infosys and wrote several books about India’s development and the way he sees its future: Imagining India: The Idea of a Renewed Nation (2009); Rebooting India: Realizing a Billion Aspirations (2015). He also headed the Unique Identification Authority of India, the government body that developed Aadhar, a digital biometric identification system, and introduced it throughout the country; Aadhar has already been mentioned; its importance for India is hard to overestimate. Digitalization has already resulted in tectonic shifts within a very short time-span, no more than 5-7 years, in such areas as India’s e-payments and financial technologies, e-commerce, telemedicine and entertainment. The spread of digital technologies has great significance and potential in such areas as agriculture, education, increasing energy efficiency, regulating employment and the labour market, transportation, logistics and further development of e-government.

Yet, none of that would have been possible had government initiatives not been backed up by the ambitions and strategic approach of another Indian entrepreneur, Mukesh Ambani, who swiftly provided Indians with cheap Internet and accessible smartphones. As he advanced his digital business initiatives, Ambani called upon Narendra Modi’s government to achieve maximum localisation of Indian data in India and spoke about the need to fight a new type of colonialism, the country’s informational enslavement by global corporations, so-called data colonisation. He devoted all his resources to developing a new sovereign digital platform; back in 2016-2017, Ambani already said that data are the new oil and smart data are the new fuel of India’s economy.

Following the sectoral liberalisation at the turn of the 20th-21st century, India created a telecommunication services market characterised by high competition among players (both Indian and international companies) that came to the promising area via partnerships with national bodies holding the requisite licences. By around 2010, most companies working in India saw that their revenues coming from traditional services might potentially drop, so they planned to transition to selling data. None of the many telecommunication companies on India’s market have, however, succeeded in the attempt. The failure stems from several factors, including the policies of the regulator (which decided to change the rules of the game and check the terms and conditions of previously issued licences at a crucial time for the sector) and appearance of a new player with the requisite resources, who was willing to spend them on achieving his large-scale goals. That player was Mukesh Ambani and his company called Jio. The history of Ambani’s family business is an integral and characteristic part of India’s economy, and the development track of his companies, including Jio, is regularly discussed in business media and is the subject of several business cases in the world’s leading schools.

Dhirubhai Ambani, the father of Mukesh Ambani and Anil Ambani, launched his business empire in 1957 with a small Bombay-based company importing synthetic fibers and exporting spices. In 1977, following its successful IPO, Dhirubhai Ambani’s Reliance Group became synonymous with business success and guaranteed financial investment for many Indians. The company did not confine itself to the textile business and became a diversified holding that also worked in exploring and developing hydrocarbons, in oil processing, petrochemicals, as well as energy, finances, trade and other areas. In fewer than 30 years, Reliance Group became a fixture of Fortune Global 500 and India’s biggest private company, rivalling such famous family holdings as Tata, Birla, Godrej, Mahindra. Dhirubhai Ambani died in 2002, leaving his sons a multibillion fortune. The brothers Anil and Mukesh engaged in a series of high-profile and unrestrained quarrels that resulted in Reliance Group’s assets being split in 2006. The telecommunication company Mukesh Ambani formed in 2002 had to be transferred, among others, to Anil, but Mukesh had the powerful oil processing business left under his control. His company was now called Reliance Industries. Its assets included the famous high-tech complex in Jamnagar (Gujarat State) processing up to 1.4 million barrels of oil a day. 2010 marked an important stage in this story, when the brothers agreed on revising the terms and timeframe for the non-compete agreements, and subsequently, Mukesh had a chance to announce openly his intentions to embark on a qualitatively new approach to the telecommunication business.

It took Mukesh Ambani about six years to create a new company named Jio (Hindi for “live”). It was officially launched in September 2016. Back then, its telecommunication rivals realised that their already difficult situation would become far worse following the emergence of a powerful new player, but hardly anyone could imagine the cardinal and radical changes in store for the sector. India’s normally very active anti-monopoly agency, as well as other supervisory bodies, were prepared to close their eyes to many controversial points, since Ambani’s goals of swiftly spreading accessible Internet coincided with the course for digitalization steered by the government, while his statements that Indians’ data must be kept in India were very appealing for India’s political leadership. As of today, there are only two big players left in India’s telecommunication sector besides Jio, and these two are in a deep financial crisis. India’s government had to bail out both these companies by allowing large-scale foreign investment and by permitting all players to raise the prices for their services slightly, which had, over the last few years, fallen to an unprecedented low (between 2013 and 2017, the cost of 1 GB of data in India fell by 95%).

Today, Reliance Jio is part of the Jio Platforms holding company formed in 2019 as part of Reliance Industries. Mukesh Ambani’s two elder children hold top managerial positions in the family business. His son Akash, a graduate of Brown University, is in charge of strategy in Reliance Jio, while his daughter Isha, who graduated from Yale University, is on the board of directors in Reliance Jio and Reliance Retail.

The infrastructure and entire digital ecosystem of Reliance Jio was created and put into operation in under 2–3 years. The estimated costs of creating Reliance Jio vary between USD 20 and 45 bn., which is approximately the amount of Reliance Industries’ debt increase over the period of creating Jio. At the time of the company’s IPO in 2016, two-thirds of India’s population of over 1.3 bn. had no Internet access. The company set the goals of deploying an efficient 4G network throughout India, including its remotest areas, while securing a large tech margin for future improvements, and of providing its clients with cheap smartphones and access to various contents and services through its own apps. In the first few months of its operations, while the equipment and all systems were being checked, cheap mobile devices under Jio’s own brand were literally handed out to customers free of charge. Later, minimal tariffs were introduced that immediately made India the leader in mobile operator accessibility for both voice services (phone calls were essentially free) and high-speed data transfer. Once sales took off, the company endeavoured to achieve 100 million new clients in the first 100 days, and did not slack off later: in the first two years, Jio had 250 million subscribers, and today it has 388 million. The company plans to reach 500 million users by 2021.

Jio has a large number of apps and services that have quickly become fixtures in the lives of Indians. They include JioTV, JioCinema, JioSaavn (a music service), JioMoney, JioCloud, JioFiber (broadband Internet access service). Jio rather efficiently provided digital functions to the conglomerate’s commercial line: Reliance Retail, which is also the leader in its segment in India. JioMeet, a video call service, is the latest addition to this extensive range of services. Reliance Jio’s contribution to increasing India’s per capita GDP is estimated at 5.65% in 2018.

Internet access is, indeed, changing India’s image and lifestyle before our very eyes. Largely owing to the decisive actions of the Indian businessman Mukesh Ambani, India has, in just a few years, made a qualitative leap in many digitalization-related areas while avoiding many intermediary stages that other countries spent years on. Only Indonesia outstrips India in its digitalization pace. In 2018, only China exceeded India’s number of digital consumers (560 million users). A survey McKinsey conducted in 2019 showed that the pace of data consumption per user in India grew twice as fast as in the US and China, increasing by 152% annually. Various estimates put an Indian user’s average data consumption at up to 9.8 GB of mobile Internet a month (this indicator is 5.5 GB in China, 8–8.5 GB in South Korea, and the 2019 figure in Russia is about the same). The number of Internet users in India was expected to grow by about 40% by 2023, to 750–800 million people, and the number of smartphones is expected to double, reaching 650–700 million (as of 2018, India had 1.2 bn. mobile subscribers). We can be sufficiently confident that new conditions arising from the pandemic will speed up these trends significantly.

The development prospects of India’s digital economy and primarily its consumer segment stimulated an explosive growth of entrepreneurship that also relies on the traditionally strong stratum of Indian IT specialists. In 2017, Indian developers participated in creating over 100 000 apps for the App Store alone, while the total number of such apps is far higher, given that Indian specialists mostly create apps for Android. In the entrepreneurs’ major league, 30 Indian digital high tech companies are unicorns (their capitalisation is over USD 1 bn., and they are still owned by their founders). In 2017, there were ten such companies. The crucial thing is that would-be unicorns in India are also quite numerous: in 2019, there were over 50 potential future champions.

There have always been many difficulties in working on the Indian market. Suffice it to say that, today, the majority of new Internet users in India do not speak English and need interfaces and content in regional languages. The country has 22 such principal languages. WhatsApp, for instance, supports 11 of them. Still, international investors bank on Indian tech companies, which is greatly helped by government bodies constantly working to stimulate the sector’s investment appeal. Companies working in e-commerce, digital payment services, and tourism have long been the leaders in attracting investment among India’s tech startups. A telling recent example of the international capital race for digital India was the USA’s Walmart acquiring Flipkart, one of India’s many digital e-commerce platforms, in May 2018. Walmart had long tried to gain access to India’s offline market, all to no avail, and it finally came to India by buying 77% of Flipkart for USD 16 bn.

Several investment funds of Russian origin are among those making big investments in India. They continue actively selecting new projects for investment and for strategy adjustment, as do other investors.

Companies that appear not to have any tangible assets, not to make any money, and to accrue debt abound not only in developed countries but now in India as well and still continue to increase their investment potential, thus greatly befuddling traditionally-minded financiers. Yet, analysts increasingly have to admit that high-tech digital companies have unique sets of their clients’ big data, which allows these companies to increase their market share and make correct managerial decisions while constantly improving the functions or services they provide.

Big data is becoming more and more important for governments as well. The quality of analytical materials, development of AI technologies and efficiency of modelling processes depend directly on data volume used as learning material; it can be used, among other things, to manage processes and resources in smart homes and cities efficiently. This is the purpose of Smart Cities, one of India’s government programmes. By late 2020, Jio planned to present commercial solutions for the Internet of Things. The company’s technical capabilities make this possible. While the Indian government is only preparing to make the decision on deploying 5G, Mukesh Ambani says that he has already built a new infrastructure capable of working with 6G and he is now striving to make India one of the principal beneficiaries of the 4th industrial revolution. Jio has no rivals in India in its capacity for collecting up-to-date data of Indian consumers and it plans to improve its technologies for their most prompt and precise processing and further use, while simultaneously developing cloud computing, smart devices, blockchain, augmented reality and more.

The current crisis arising from the pandemic is both shaping new consumer habits and bolstering demand for qualitative changes in approaches to the future economic development of many countries. This is also important for Russia, where, despite all the efforts to diversify its economy, there still remains the threat linked to dependency on commodity exports and the high energy intensity of other Russian exports. And it is also important for India, where 80% of its economy depends on imports of coal, oil and gas.

It was previously announced that 20% in Reliance Industries’ petrochemical business would be sold to Saudi Aramco, Saudi Arabia’s oil giant, for USD 15 bn. With oil prices falling to record lows, however, in March the deal fell through.

Instead of the Saudi Aramco deal, Jio Platforms finalised three different sales: 9.99% was sold to Facebook for USD 5.7 bn., 2.32% of Jio Platforms is now owned by the Vista Equity Partners investment fund (the stock is worth USD 1.5 bn.), and an additional 1.15% of the company’s stock was purchased by investors at Silver Lake Partners for USD 747 m. Mukesh Ambani still holds 86.54% of the company. Other deals with other investors are likely to follow, which will allow the Indian businessman finally to pay off Reliance Industries’ debt (about USD 8 bn.) by March 2021, without losing control of Jio Platforms, just as he planned.

In their official statements concerning the deals, all the participants, including Mukesh Ambani and Mark Zuckerberg, emphasize their confidence in the promising Indian market and in Jio Platforms’ potential. In full accord with the expectations of the Indian government and regular Indian citizens, they say that the new collaboration does not entail data exchange between partner companies. Jio, Facebook, Vista and Silver Lake also say they intend to use their technologies for the benefit of India’s small and medium-sized businesses by connecting such entrepreneurs more actively to e-commerce platforms. They are talking street trade and the so-called kiranas, typical Indian “neighbourhood” grocery stores; they will be able to find a more efficient digital way to meet their customers’ demand. Facebook-owned WhatsApp, which is very popular in India, is expected to play an important role in this process. If talks with the regulator concerning granting WhatsApp payment-making functions are successful, then, by pooling efforts with JioMart, the company will be able to expand both sellers and buyers’ capabilities significantly and compete with India’s most widespread fintech service PayTM, whose investors include Alibaba Group (the Chinese company owns 40% in PayTM).

India, with its 300 million users, is Facebook’s biggest market. WhatsApp has over 400 million users in India. As for the two other investors in JioPlatforms, Vista Equity Partners is noted for its major presence in India’s tech sector: its Indian companies have over 13,000 employees, while its co-founder Brian Sheth is a native of Gujarat, like Mukesh Ambani and Narendra Modi. Like Vista, Silver Lake is based in Silicon Valley and has already invested over USD 40 bn. in tech companies such as Airbnb, Alibaba, Ant Financial owned by Alphabet Verily and Waymo, and also Dell Technologies and Twitter.

Observers with a lively imagination have long since noticed that the company’s name, Jio, is a mirror image of the word “oil.” It is not known for certain whether this is by its founder’s design, but the events of the last few months and transactions around Jio Platforms confirm that, instead of demand for oil, the world is demonstrating a growing demand for innovations. Consequently, compared to other countries, India has every chance of becoming part of the process and a big-time winner. Russia’s business cooperation with India needs, like never before, to have its current realities supplemented in new formats, be it financial technologies, information security, artificial intelligence, sustainable energy infrastructure, advanced materials or other innovative areas.

From our partner RIAC

Ph.D. in History, Head of India Studies at the SKOLKOVO Institute for Emerging Markets, Research Fellow at RAS Institute of Oriental Studies, RIAC Expert

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Rachel Lyons: Shaping the future of humanity in space

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image source: Space for Humanity

Rachel Lyons is the executive director at Space for Humanity. Space for Humanity is a non profit organisation in the US which is cultivating a movement to expand access to space for all humanity. Rachel is working towards making space exploration more inclusive and accessible to people worldwide. Space for Humanity is advocating space inclusivity in the US and is working with space experts, astronauts and other prominent people in the space sector to bring about change. In this conversation with Modern Diplomacy, Rachel discusses more about her experience working in the space advocacy sector.

What role is Space for Humanity playing in the future of the world?

This is a big question. If you think about our world, and the systems that we have in place – the types of people they favor, the types of activities that get prioritized, it becomes clear that these systems were built with foundational values of money and power being the highest priorities. If our values shift to things like the preservation of life, love, and wellbeing of humans and our planet — and this is what S4H is working to fundamentally address — the structures that are built on top of it will also begin to shift. This is what we are working to address. A shift in perspective that will ultimately cause behavior, relationships, and systems to change accordingly.

Why is advocacy important in the space exploration sector? What are some things you want to change about how we explore space? 

Advocacy is important because it influences public opinion and policy. Very often, when I share the importance of space exploration, people question why we are going to space when we face so many challenges on our own planet. The reality is, the technological advancements in space have impacted the lives of people globally in positive ways, and culturally the impacts have been massive (for example, the EarthRise Image of our planet from a distance from the Apollo era is said to have sparked the modern environmental movement). It is important for people to know, we go to space not because we choose it over earth, but because we love earth.

How can countries increase collaboration for space exploration?

This is a big question – I can talk about it from the individual’s perspective. If you are a young person, and you’re interested in space, by joining and supporting organizations like Students for the Exploration and Development of Space and the Space Generation Advisory Council, you can meet like minded people that are just beginning their career. Starting off early, networking, learning about what people are working on can open up collaborative opportunities exponentially for your entire career, no matter where that takes people.

Will all countries get an equal opportunity to. Go to space first when Space for Humanity’s citizen flights start?

Yes – that is our mission. And, there are some restrictions that we need to be realistic about. For example, countries that have more access to the internet are more likely to hear about S4H’s mission. Additionally, because of guidelines and safely with the flight providers, people must speak english in order to fly, so that limits access to others. And, it is extremely important to us for our mission to be as accessible as possible.

Why do you think it’s necessary for people to go to space and see Earth from above?

The perspective shift. Seeing the earth from above — the beauty, fragility, and interconnectedness of everything on it, can change a person for the reason of their lives. This cognitive shift is called the Overview Effect and it has been widely studied. Many astronauts return to earth with a new care for our planet and new care for people. They see how special and finite our existence is. They see the miraculousness and meaninglessness of it all at once. This perspective is essential, given the global nature of our greatest challenges, and what we are currently facing.

How is Space for Humanity planning to increase operations and advocacy across the globe?

Keep sharing our mission! The majority of our online content is totally free. We have people from 100+ countries that have applied to our program, follow us on social media, and attend our events. We are working to bring more and more people from all over onto our leadership board as well. We are so excited to keep expanding, and having efforts across the globe is an essential part of our mission.

How do you plan to share Space for Humanity’s vision with the world?

So many ways. We’re already done it via social media, launch parties, webinars, in person events, at conferences, public events, and more. We will continue doing this – sharing our mission IS our mission. Creating a perspective shift, on earth or off of it, IS our mission. In future years, when we sponsor astronauts to go to space, they will return to earth and commit themselves to sharing our mission. This is how we will continue amplifying the message.

Do you see other organisations like Space for Humanity starting worldwide? With a similar model?

There are similar organizations, like the Space Generation Advisory Council, that is a global network of space professionals.

Then there’s the Space Frontier foundation, that hosts a yearly conference and is a space advocacy organization.

The Planetary Society does a really great job of sharing space globally as well.

Virgin Galactic is a commercial space flight organization, where people will soon be able to purchase tickets to go to space.

These all exist and are doing great work, and there is no other organization like Space for Humanity. There is no organization that is working to start a movement using the spaceflight perspective, by sponsoring people from all over the world to go to space.

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Antivirals, Spaceflights, EdTech, and Hyperloops: 20 Markets That Will Transform Economies

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As the world grapples with the socio-economic consequences of the COVID-19 pandemic, there is increasing demand to shape a new economy that addresses broader societal and environmental challenges while generating economic growth. To achieve this, the world needs to set an ambitious agenda of technological and socio-institutional innovations to pilot new markets that can help solve these challenges.

The World Economic Forum highlights 20 markets that could transform our economies. Some will rely particularly on advances in technology (e.g. broad-spectrum antivirals, spaceflights), while others will require radically new social and institutional set-ups (e.g. skills capital, water rights, quality credits). Others will emerge from a combination of both elements (e.g. data, genes and DNA sequences). Each of these markets has potential benefits in multiple dimensions. For example, they could help societies to protect and empower people (e.g. precision medicines and orphan drugs, EdTech and reskilling services), advance knowledge and understanding (e.g. artificial intelligence, spaceflights, satellite services), or protect the environment (e.g. greenhouse gas allowances, reforestation services, hydrogen).

“While protecting people remains the priority at present, now is also the time to plan a post-pandemic transformation of our economies. We must ensure that new economic activities do not only generate growth but also provide solutions to the problems that our societies are facing, said” says Saadia Zahidi, Managing Director, World Economic Forum. “The future of our economies, societies and the planet depend on developing these new, inclusive and sustainable markets.”

Creating these markets will require close collaboration between the public and the private sectors to:

  • Invent new products that can be sustainably produced
  • Nurture a set of companies to produce new products and bring them to market
  • Foster enough demand to sustain a commercially viable market
  • Establish clear standards that all actors can rely on and the market can converge on
  • Create alignment within society on how to value the new product
  • Develop the legal frameworks to identify, hold and exchange the new product
  • Build the necessary infrastructure to exchange, distribute and store the new product

Coalitions of actors at country and global level can come together to pursue the establishment of these conditions. For optimal societal outcomes, these markets should be designed around fairer and more sustainable ways of producing and distributing value. Examples include more collaboration between the public and the private sectors, innovative models to finance research and development, and designing the public sector’s risk-taking into the new ventures. Public institutions have a key role to play in catalysing public-private collaborations and create the systemic conditions for selected markets to emerge.

A preliminary mapping of countries’ potential for breakthrough technological and socio-institutional innovation indicates that those with advanced technological capabilities, strong social capital and future-oriented institutions are likely to succeed in developing a broader set of new markets. In particular, the Netherlands, Luxembourg, Denmark, Germany and Norway have the highest potential for socio-institutional innovation, while Japan, Germany, the United States, the Republic of Korea and France have the highest potential to generate breakthrough technological development.

Most advanced economies also score highly across both these dimensions. A number of high-income economies from the Middle East (Bahrain, Saudi Arabia, United Arab Emirates) and East Asia (Indonesia, Malaysia) as well as a few small island states (Barbados, Cyprus, Malta, Mauritius, Seychelles) and emerging African countries (Kenya and Namibia) can rely on significant levels of social capital and future orientation of policy-makers but do not yet have a mature technological system. A smaller group of advanced economies (Czech Republic, Israel, Italy, Japan, Spain) as well as the BRICs and other emerging economies (Hungary, Poland) present solid technological systems but need development in the social and institutional fabric to deliver these markets.

The disruptions brought by the COVID-19 pandemic provide an opportunity to pilot breakthrough technological and socio-institutional innovations that can grow into entire new markets. Success will ultimately depend on how well multistakeholder actors work together to create the necessary conditions for a number of key new markets to emerge that will help make economies more inclusive and sustainable. Existing market structures are not neutral; high levels of concentration and market power in adjacent industries to the new markets might slow down or even curb the establishment of such new markets.

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Light at the end of the tunnel: New technologies to fight the COVID-19 on transport

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Disinfection robots, thermometer robots, smart tunnels, automatic passenger counting, powerful ultraviolet lamps and other examples of how new technologies reshaped public transport amid the COVID-19 outbreak.

The coronavirus pandemic has led to significant changes in many areas of life in just a few months. As the coronavirus continued to spread around the world, governments in several countries took measures to restrict movement, and people themselves tried to avoid traveling on public transport. The demand for the services of transport operators has dropped drastically. So, according to the Moovit Public Transit Index, passenger traffic in public transport on April 15, 2020 decreased in Israel by 92.1%, in Rome – by 89.2%, in Madrid – by 88.1%, in New York-by 74.8% and has not yet recovered. City residents are afraid to use public transport actively again, and their fears are fully justified. High daily passenger traffic and high frequency of contact between passengers make public transport an ideal environment for the spread of infections. The problem of fighting the spread of infections while maintaining normal life activity is particularly acute for large cities, such as Moscow or Beijing, where daily passenger traffic reaches 19.4 and 12.3 million passengers respectively. The average density of passengers on a bus or in a traincar at the same time ranges from 2 to 5 people per square meter, while, according to World Health Organization (WHO) recommendations, in order to comply with safety standards, passengers must maintain a social distance of 1.5 meters. Furthermore, virus particles can remain for a long time on public surfaces inside a bus or a traincar. Handrails on public transport are usually made of plastic, on which the coronavirus can remain up to 3 days, according to the New England Journal of Medicine. By touching them passengers increase the risk of contagion.

The key task for transport operators is to make the usage of public transport safe. To help them solve this problem came technology -all kinds of robots are widely used among innovations. With their help, it is possible to carry out disinfection effectively and safely without the involvement of staff. The Hong Kong Metro, also known as the Mass Transit Railway (MTR), together with the biotechnology company Avalon Biomedical Management Limited, has developed a disinfection robot that can disinfect even the most inaccessible places of traincars and stations. In addition to disinfection, robots can cope with more complex tasks. So, in Ningbo Lishe International Airport was tested a 5G-supporting robot-thermometer, which can measure temperature at a distance of 5 meters up to 10 people simultaneously and also identify those who are not wearing a face mask. Another innovation in many transport operators is the sanitary gate. According to Giulio Barbieri, one of the manufacturers, this is a “a tested, safe, and effective method to sanitize people and objects in just 5 seconds, killing up to 99% of any pathogenic microbes on the surfaces, including COVID-19”For example, the technology was tested in the Moscow and Dubai metros. In Moscow the clothes of the employees entering the depot were processed using a disinfection tunnel; at the same time, the territory was manually disinfected, so that the entire depot was safer for the staff.

The process of digitalization of ticket systems, which began long before the pandemic, also had a positive effect. Thanks to the competent actions of transport operators, the number of contactless payments in public transport around the world increased by 187% in the period from April to June, as evidenced by a report from Visa. Following WHO recommendations, many transport operators have made it mandatory to wear masks and maintain social distance on public transport. A number of digital technologies have been developed to comply with these rules. In the Beijing metro, compliance with a mask regime is controlled by cameras with a facial recognition system that can identify people. In addition, in the Panama Metro, observance of social distance is monitored by sensors which determine the degree of capacity of train cars. The technology called Mastria, which aggregates information from train weight sensors, ticket machines, signalling, management systems, CCTV and mobile networks for the Panama metro was developed by Alstom (a french manufacturer specializing in the production of infrastructure for rail transport) and installed almost a year ago. In just three months, thanks to artificial neural networks, it was possible to reduce average waiting times at stations by 12%. This development became particularly relevant during the pandemic. The Moscow metro is planning to introduce a similar technology. To maintain the social distance digital displays with colored indicators that reflect the level of capacity of subway cars will be installed. In the Moscow metro a new generation of traincars with an automatic air disinfection system built into climate control systems helped to reduce the risk of infection. It makes it possible to disinfect the air without disrupting the train schedule and attracting employees. The Moscow metro rolling stock consists of more than 50% of train cars with built-in UV lamps, and this percentage is constantly growing. After evaluating the effectiveness of using UV lamps to disinfect public transport, the transport operator MTA New York City Transit, together with Columbia University, launched a pilot project worth 1 million dollars on the use of disinfecting lamps. During the first phase of the project, 150 autonomous lamps were purchased and installed to decontaminate wagons, stations and buses in New York, during the second phase it is planned to install equipment in commuter rails. To carry out disinfection measures, the New York City Subway took unprecedented measures – the closure of the subway from 1 to 5 a.m. daily.

The use of robots, disinfection tunnels, digital technologies, ultraviolet lamps, and intensive work of staff – all this helped to reduce the risk of the spread of coronavirus in public transport and made a significant contribution to fighting the global problem. According to the coronavirus distribution model, developed by Imperial College London at the beginning of the pandemic, if no action had been taken by mid-March there would have been over 500,000 deaths from COVID in the UK and over 2.2 million in the USA. At the moment, in the middle of October, there are about 43,000 deaths in the UK and about 214,000 in the USA. Of course, these are high rates, but they could have been much higher if the necessary measures were not taken in time. Technological innovations already available today will continue to be used, which will make the stay of passengers on public transport more comfortable and safer, reducing the risk of the spread of any infectious disease, especially during the flu and cold seasons.

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