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Leading Platform Companies Commit to Principles on Good Platform Work

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Leading platform companies – Cabify, Deliveroo, Grab, MBO Partners, Postmates and Uber – have partnered through the World Economic Forum platform to create principles for the quality of the work that they facilitate.

The companies have agreed on The Charter of Principles for Good Platform Work, released today, which outlines eight key areas to address: diversity and inclusion; safety and wellbeing; flexibility and fair conditions; reasonable pay and fees; social protection; learning and development; voice and participation; and data management. The World Economic Forum has also released the white paper, The Promise of Platform Work: Understanding the Ecosystem, which outlines the different categories of digital work/service platforms, the opportunities and challenges they pose for workers and existing examples of good practice by platform companies in the areas covered by the Charter.

Companies operating digital platforms for individuals to hire out their services to businesses or consumers have experienced rapid growth in recent years and disrupted a range of sectors. Around 0.5% to 2% of the workforce in advanced economies is engaged in platform work, and the platform economy is growing, with global spending up 43% in 2018. These platforms range from ride-hailing apps to professional services.

Digital work/service platforms can offer affordable services to consumers, allow companies and clients greater opportunities to access talent, and provide flexible opportunities for earning income. But the rapid adoption of technology, innovation in business models and the diverse ways in which people work through platforms poses challenges for the current rules and laws governing work and safety nets.

A comprehensive approach is required that provides clarity and legal certainty, and empowers platform workers, promoting their dignity and wellbeing, while supporting flexibility, innovation and the value offered by the platform economy to users and clients. Platform operators should set strong standards to support those providing services through their platforms, and The Charter of Principles for Good Platform Work is a ground-breaking initiative by leading companies in the sector to collectively identify and commit to key principles that in their view should underpin good platform work.

“In an era of stakeholder capitalism, platform companies have come together to show leadership on improving outcomes for workers. The solutions to the challenges posed by the platform economy for working standards will come from a combination of policy changes, improved practice by platform companies themselves and dialogue between government, platform companies and workers’ representatives. These will be the next steps for this project at the World Economic Forum,” said Saadia Zahidi, Managing Director, New Economy and Society at the Forum.

The next stage of work will engage with a wider community including policy-makers and civil society stakeholders to discuss the practical measures required to support implementation of the principles for good platform work.

What the Leaders Are Saying

“Platform business represents an urgent challenge for regulation of labour markets to ensure formal work with rights, health and safety, minimum living wages or income along with the freedom to organize and bargain collectively and universal social protection. In the absence of Government action, it is pleasing to see this industry discussion. This initiative had its origins in an idea generated during a discussion with leading trade union organizations at the World Economic Forum’s Annual Meeting 2018 in Davos-Klosters. It represents an important start to the search for solutions for platform workers. While our position on the issues addressed in the Charter may differ in important respects from the principles that it sets out, we appreciate the acknowledgement of responsibility to promote good work and look forward to dialogue over the coming year,” said Sharan Burrow, General Secretary of the International Trade Union Confederation.

“Our industry should view this Charter as the baseline for good platform work, for the action we all must take to ensure the wellbeing of those who contribute to our businesses,” said Bastian Lehmann, Co-founder and CEO of Postmates. “These Charter principles serve as an important reminder that conversations about the future of work are about the upward mobility of those who power our economy, day in and day out. Postmates is proud to sign this Charter as yet another signal of our commitment to fighting for pro-worker, pro-innovation policies. We hope that every on-demand company will join us.”

“We are proud to contribute to the Platform Work Charter and continue the important work of advancing the next way of working for current and future generations. As we have observed in our now 10th year of collecting data on the independent workforce, self-employment is here to stay, with more than half of all adults in the US predicted to experience independent work at some point in their careers. The World Economic Forum is the platform that will help inform and motivate government and industry to take note and adopt policies designed to support this fast-growing, satisfied, and highly influential portion of the workforce,” said Gene Zaino, Founder and Executive Chairman of MBO Partners.

“Everyone has the right to benefit from the digital economy – to earn more, to choose flexible work, and to learn new skills. Over 20% of our driver-partners did not work before joining Grab. They’ve learnt to use a digital platform to find work, and many can now afford to send their children to school. In a developing region like Southeast Asia, giving people access to digital platforms can improve the quality of life significantly for the next generation. We hope to continue collaborating with governments and industry partners to create innovative benefits that look after even the smallest micro-entrepreneur or business,” said Anthony Tan, Group Chief Executive Officer and Co-founder, Grab.

Will Shu, Chief Executive Officer and founder of Deliveroo, said: “We know that riders want to balance flexibility and security. Riders who choose to work with us tell us that they want the freedom to choose when, where and whether to work, balanced with security. Deliveroo was the first platform to give riders free insurance to protect them in case something goes wrong while on the road and we have long argued that changes are needed to enable platforms such as ours to go further to give more benefits to self-employed riders. This Charter is an important piece of work to move that debate forward.”

Platform for Shaping the Future of the New Economy and Society

The Charter of Principles for Good Platform Work and The Promise of Platform Work report are part of the World Economic Forum’s Platform for Shaping the Future of the New Economy and Society. The Platform provides the opportunity to advancing prosperous, inclusive and equitable economies and societies. It focuses on co-creating a new vision in three interconnected areas: growth and competitiveness; education, skills and work; and equality and inclusion. Working together, stakeholders deepen their understanding of complex issues, shape new models and standards and drive scalable, collaborative action for systemic change.

Over 100 of the world’s leading companies and 100 international, civil society and academic organizations currently work through the Platform to: promote new approaches to competitiveness in the Fourth Industrial Revolution economy; deploy education and skills for tomorrow’s workforce; build a new pro-worker and pro-business agenda for jobs; and integrate equality and inclusion into the new economy, aiming to reach 1 billion people with better education, jobs, skills and economic opportunity by 2030.

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Post-COVID-19, regaining citizen’s trust should be a priority for governments

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coronavirus people

The COVID-19 crisis has demonstrated governments’ ability to respond to a major global crisis with extraordinary flexibility, innovation and determination. However, emerging evidence suggests that much more could have been done in advance to bolster resilience and many actions may have undermined trust and transparency between governments and their citizens, according to a new OECD report.

Government at a Glance 2021 says that one of the biggest lessons of the pandemic is that governments will need to respond to future crises at speed and scale while safeguarding trust and transparency. “Looking forward, we must focus simultaneously on promoting the economic recovery and avoiding democratic decline” said OECD Director of Public Governance Elsa Pilichowski. “Reinforcing democracy should be one of our highest priorities.”

 Countries have introduced thousands of emergency regulations, often on a fast track. Some alleviation of standards is inevitable in an emergency, but must be limited in scope and time to avoid damaging citizen perceptions of the competence, openness, transparency, and fairness of government.

 Governments should step up their efforts in three areas to boost trust and transparency and reinforce democracy:

 Tackling misinformation is key. Even with a boost in trust in government sparked by the pandemic in 2020, on average only 51% of people in OECD countries for which data is available trusted their government. There is a risk that some people and groups may be dissociating themselves from traditional democratic processes.

 It is crucial to enhance representation and participation in a fair and transparent manner. Governments must seek to promote inclusion and diversity, support the representation of young people, women and other under-represented groups in public life and policy consultation. Fine-tuning consultation and engagement practices could improve transparency and trust in public institutions, says the report. Governments must also level the playing field in lobbying. Less than half of countries have transparency requirements covering most of the actors that regularly engage in lobbying.

 Strengthening governance must be prioritised to tackle global challenges while harnessing the potential of new technologies. In 2018, only half of OECD countries had a specific government institution tasked with identifying novel, unforeseen or complex crises. To be fit for the future, and secure the foundations of democracy, governments must be ready to act at speed and scale while safeguarding trust and transparency.

 Governments must also learn to spend better, according to Government at a Glance 2021. OECD countries are providing large amounts of support to citizens and businesses during this crisis: measures ongoing or announced as of March 2021 represented, roughly, 16.4% of GDP in additional spending or foregone revenues, and up to 10.5% of GDP via other means. Governments will need to review public spending to increase efficiency, ensure that spending priorities match people’s needs, and improve the quality of public services.

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Sweden: Invest in skills and the digital economy to bolster the recovery from COVID-19

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Sweden’s economy is on the road to recovery from the shock of the COVID-19 crisis, yet risks remain. Moving ahead with a labour reform to facilitate adaptation in a fast-changing economic environment, and investing in digital skills and infrastructure, will be crucial to revive employment and build a sustainable recovery, according to the latest OECD Economic Survey of Sweden.

The pandemic triggered a severe recession in Sweden, despite mild distancing measures and swift government action to protect people and businesses. GDP fell by less than in many other European economies in 2020, thanks to reinforced short-time work, compensation to firms for lost revenue and measures to prop up the financial system, but unemployment still rose sharply. Solid public finances provided room for further stimulus in 2021 to buttress the recovery.

 The Survey recommends maintaining targeted support to people and firms until the pandemic subsides, then focusing on strengthening vocational training and skills and increasing investment in areas like high-speed internet and low-carbon transport. Addressing regional inequality, which is low but rising, should also be a priority as the recovery takes hold.

 The Survey shows that Sweden has been among the most resilient OECD countries in the face of a historic shock. Yet, like other economies, it faces challenges from demographic changes and the shift to green, digital economies. Investments in education and training, and labour reforms along the lines negotiated by the social partners, will support job creation and strengthen economic resilience. Building on Sweden’s leadership in digital innovation and diffusion will also be key for driving productivity.

 After a 3% contraction in 2020, interrupting several years of growth, the Survey projects a rebound in activity with 3.9% growth in 2021 and 3.4% in 2022 as industrial production resumes and exports recover. The recovery in world trade is bolstering the Swedish economy, however the country remains vulnerable to potential disruptions in global value chains.  

The pandemic has aggravated a mismatch in Sweden’s job market, with unfilled vacancies for highly qualified workers coinciding with high unemployment for low-skilled workers and immigrants. The public employment service needs strengthening to provide better support to jobseekers, including immigrants and women, and labour policies should strike the right balance between supporting businesses and workers and supporting transitions away from declining businesses towards growing sectors.

A rising share of youths and older people in the population, especially in remote areas, is affecting the finances of local governments, which provide the bulk of welfare services. Strengthening local government budgets and ensuring equal welfare provision across the country will require providing tax income to poorer regions more efficiently and raising the economic growth potential across regions through investments in innovation. Improving coordination between government entities and reinforcing the role of universities in local economic networks would help achieve that aim.

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Fewer women than men will regain work during COVID-19 recovery

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Generations of progress stands to be lost on women and girls' empowerment during the COVID-19 pandemic. Photo: ILO

Fewer women will regain jobs lost to the COVID-19 pandemic during the recovery period, than men, according to a new study released on Monday by the UN’s labour agency.  

In Building Forward Fairer: Women’s rights to work and at work at the core of the COVID-19 recovery, the International Labour Organization (ILO) highlights that between 2019 and 2020, women’s employment declined by 4.2 per cent globally, representing 54 million jobs, while men suffered a three per cent decline, or 60 million jobs. 

This means that there will be 13 million fewer women in employment this year compared to 2019, but the number of men in work will likely recover to levels seen two years ago. 

This means that only 43 per cent of the world’s working-age women will be employed in 2021, compared to 69 per cent of their male counterparts. 

The ILO paper suggests that women have seen disproportionate job and income losses because they are over-represented in the sectors hit hardest by lockdowns, such as accommodation, food services and manufacturing. 

Regional differences 

Not all regions have been affected in the same way. For example, the study revealed that women’s employment was hit hardest in the Americas, falling by more than nine per cent.  

This was followed by the Arab States at just over four per cent, then Asia-Pacific at 3.8 per cent, Europe at 2.5 per cent and Central Asia at 1.9 per cent. 

In Africa, men’s employment dropped by just 0.1 per cent between 2019 and 2020, while women’s employment decreased by 1.9 per cent. 

Mitigation efforts 

Throughout the pandemic, women faired considerably better in countries that took measures to prevent them from losing their jobs and allowed them to get back into the workforce as early as possible. 

In Chile and Colombia, for example, wage subsidies were applied to new hires, with higher subsidy rates for women.  

And Colombia and Senegal were among those nations which created or strengthened support for women entrepreneurs.  

Meanwhile, in Mexico and Kenya quotas were established to guarantee that women benefited from public employment programmes. 

Building forward 

To address these imbalances, gender-responsive strategies must be at the core of recovery efforts, says the agency. 

It is essential to invest in the care economy because the health, social work and education sectors are important job generators, especially for women, according to ILO. 

Moreover, care leave policies and flexible working arrangements can also encourage a more even division of work at home between women and men. 

The current gender gap can also be tackled by working towards universal access to comprehensive, adequate and sustainable social protection. 

Promoting equal pay for work of equal value is also a potentially decisive and important step. 

Domestic violence and work-related gender-based violence and harassment has worsened during the pandemic – further undermining women’s ability to be in the workforce – and the report highlights the need to eliminate the scourge immediately. 

Promoting women’s participation in decision-making bodies, and more effective social dialogue, would also make a major difference, said ILO. 

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