An interview with Andrea Dall’Olio, Lead Financial Sector Economist at the World Bank, about Tajikistan’s tourism potential and what the country can do to respond to increasing international tourist demand.
What kind of tourist comes to Tajikistan? And what makes Tajikistan an attractive destination for tourists?
Tajikistan has both natural beauty and cultural richness, which appeals to tourists from all around the world. In addition, the country is relatively unexplored, and therefore considered “exotic”. This is a big selling point for today’s adventure tourists who want to explore places where few other people have been to.
Tajikistan attracts two kinds of adventure tourists. The first group includes independent tourists who travel the country without reliance on tour operators. This usually includes backpackers and bikers, who are attracted by the Pamir Highway, the Fann Mountains and most importantly, the country’s warm and hospitable people.
The second group includes tourists who visit the country through tour operators as part of Tajikistan-only or multi-country packages. They come to see the unique cultural sites along the Silk Road, such as Sarazm (a UNESCO site), the Hissor Fortress, the Ajina Teppa excavation site, the Khulbuk Castle, the Yamchun Fortress, and others.
Tajikistan is generally known as a safe destination, despite its proximity to Afghanistan. This was confirmed by a 2018 World Bank Group survey of tour operators: over 50% of international and local respondents confirmed they are generally satisfied with the country’s security situation.
Tourism development depends on many factors – from liberalization of the aviation sector, development of basic infrastructure, security issues, availability of information online, etc. Is there a roadmap on tourism development in Tajikistan? What are the priority issues to be addressed and what should the areas of focus be?
Tourism in Tajikistan is recognized as an important contributor to job creation and economic growth, so the Government of Tajikistan has put in place a number of initiatives to make the country more attractive for visitors. However, Tajikistan can do a lot more to attract more tourism spending.
The 2018 World Bank Group survey of tour operators pointed out several critical areas which should be looked at. For example, improving air travel connectivity to Tajikistan, as well as in-country transport are very important. Launching a Dushanbe-Khorog flight could be quite transformational. Tanzania, for example, significantly improved its tourism sector by allowing small independent airlines to fly small planes (like the Cessna Caravan) within the country.
Another area is the quality of accommodation and facilities: access to water and sanitation in guesthouses, homestays and tourism sites needs significant improvements. These improvements do not require large investments, but are critical for the comfort of visitors.
The preservation and rehabilitation of tourism sites, enhanced tourism services, simplification of the regulatory environment in the tourism sector, upgrading of skills, better regional connectivity in Central Asia, improved food services, and stronger marketing and promotion were also highlighted by tour operators as steps that could help Tajikistan reach its full development potential.
On average, a visitor in Tajikistan spends between $800 and $1,400 for a 6-12 day stay, excluding airfare, which is significantly below the global average. According to UNWTO, adventure tourists worldwide spend an average of $3,000 on an 8 day-trip.
Google maps, Trip Advisor, Air B&B, Uber – these are among the most used services by tourists and visitors throughout the world. Unfortunately, they are either not developed at all or poorly developed in Tajikistan. Why? What can we do to make these services available in Tajikistan, and therefore make it easier for visitors?
These platforms have changed the way people travel around the world. Some of them have made an inroad in Tajikistan. For example, right now, you can use AirBnB to book accommodation in Dushanbe. Of course, the inventory is still very small. In order to utilize these platforms on a wider scale in the country, some basic conditions need to exist.
For example, good internet connectivity is required to ensure a constant online presence and facilitate instant communication with guests. Language skills are also important, in order to be able to communicate with tourists directly. In addition, adequate financial infrastructure needs to be in place to allow guests to pay and reserve their accommodation online.
However, such challenges do not need to stop the growth of these services in the country. For example, to respond to the internet and language challenges, an interim approach could include a group of homestay owners who would come together and channel their communication and room reservations through one person or entity within the community, someone who has a good internet connection and English language skills.
The World Bank, through the Rural Economy Development Project, is experimenting with some of these new approaches. And, if successful, they could be replicated in other parts of the country.
Of course, modern approaches also bring about new challenges which would need to be looked at closely and managed. For example, ensuring a level playing field between different types of accommodation service providers and requiring compliance with safety and security standards are important for growth of the tourism sector.
Why do you think that, despite the efforts of the government to attract tourists and promote this sector, only about a million tourists visited Tajikistan in 2018? What policy measures should be prioritized to address this issue?
Tajikistan has a lot of potential to develop as a tourism destination. The focus, however, should not be on the number of tourists, but on the revenue that tourists can bring to the country. Many countries have adopted a “low volume-high margin” strategy to attract tourists, in order to preserve their natural and cultural assets. Ideally, Tajikistan would attract more high-spending adventure tourists who could venture into local communities, eat local food, and engage in the natural and cultural activities that the country has to offer.
Attracting a high volume of low-spending tourists could lead to mass tourism, which in turn could put the country’s natural and cultural assets at risk. This is the reason why many places, such as Machu Picchu in Peru, have started limiting access for visitors to some cultural and historic sites.
What potential has the tourism sector for Tajikistan’s economy? For example, how many jobs can it create, and how much can it contribute to GDP?
Half of the global tourism workforce is under the age of 25. Given that almost 70 percent of Tajikistan’s population is under 30, tourism can be a good source of employment for the country’s growing population. The Rural Economy Development Project aims to increase the income of the local population through investment in the tourism and agri-business sectors in Khatlon region and Gorno-Badakhshan Autonomous Oblast. Both regions border Afghanistan and opportunities for income generation are limited.
The project will support tourism development in three ways: first, it will support the preservation, rehabilitation and commercialization of a number of key historical and cultural sites. In addition, through small grants, the project will support communities in upgrading local tourism infrastructure such as cultural centers and museums, and in organizing festivals and other events to attract tourists.
Second, the project will support small businesses in tourism, such as homestays, restaurants, tour operators, artists and artisans, and others to improve the quality of their facilities, services and products, and to make them more attractive to visitors. For example, homestay owners will be able to use project funds to make improvements to their sanitation facilities.
Finally, the project will support the government’s efforts to promote Tajikistan globally and to invest in improving skills in the tourism sector.
The Rural Economy Development Project is financed through a $30 million grant from the Risk Mitigation Regime program, which works to mitigate risks of conflict and fragility in a few countries. In Tajikistan, the program focuses on creating jobs, generating income and reducing unemployment, in particular for women, youth and returning migrants who are the most vulnerable groups in Khatlon region and Gorno-Badakhshan Autonomous Oblast. Enabling these regions to attract more tourism spending will translate into more income and employment for people. This is what we are trying to achieve by promoting community-based tourism.
Which country’s experience is also applicable for Tajikistan, in terms of tourism promotion and development?
There are many countries and destinations that could serve as good examples for Tajikistan. For example, Georgia has a flourishing tourism sector today. Of course, it also faces challenges, such as over-tourism in some parts of the country. Both the positive and negative experiences of a country like Georgia could be of interest to Tajikistan. Other countries, like Jordan, have significant cultural assets and face somewhat similar challenges of security. However, they have managed to promote their tourism despite the challenges.
Tajikistan could also learn from highly developed destinations, such as Switzerland or Italy, which also have significant natural and cultural assets, about how their tourism industry is organized, how cultural sites are managed and supervised, and how the public and private sectors complement each other.
What are the roles and responsibilities of the government and the private sector?
The government and the private sector have very distinct but complementary responsibilities. The government should focus on “public goods” – which includes putting in place the appropriate policies and regulations for the tourism sector, such as the e-visa, and adequate aviation policies. Also, it should focus on investing in and preserving the country’s cultural and natural assets, such as national parks, fortresses, and historical and archeological sites. Also, the government could help with marketing and promoting Tajikistan as a destination abroad.
The private sector, on the other hand, should focus on providing high quality products and services for visitors, such as accommodation, food, travel services, souvenirs, etc. And, there are areas in which the government and the private sector could work together with civil society. For example, the maintenance of a historical site could be delegated by the government to a civil society organization. So, the government and the private sector have to work together in close partnership for the tourism sector to flourish.
Would you come as a tourist to Tajikistan, and if so, why?
I have to admit that my views are “positively biased”. Having lived in Tajikistan and travelled extensively in the country, I have a passion for its beautiful landscape, nature, history and culture. I have travelled the Pamir Highway a number of times and have been fortunate to visit sites such as Takhti Sangin, Karon Castle, Yamchun Fortress and many other beautiful and undiscovered sites in Tajikistan. I have stayed in local homestays and have enjoyed the warmth and hospitality of the local people. I would visit Tajikistan at every opportunity and would recommend the experience to anyone who enjoys adventure, nature and culture.
World Bank Originally published in Asia Plus (in Russian) on November 15, 2019.
Andrea Dall’Olio, based in Dushanbe, leads the World Bank’s Rural Economy Development Project, which aims to develop the tourism and agribusiness sectors in Tajikistan as a means to increase income earning opportunities for the local population in Khatlon region and Gorno-Badakhshan Autonomous Oblast.
Africa’s Tourism Leaders Identify Investments as Key to Sustainable Recovery
The African Members of the World Tourism Organization (UNWTO) have met in Cabo Verde to strengthen their cooperation and advance plans for recovery and sustainable growth.
The 64th meeting of the UNWTO Regional Commission for Africa (CAF) saw 23 countries represented on the island of Sal, with 21 Ministers of Tourism joining five Ambassadors for the high-level event. Opening the Commission meeting, the President of Cabo Verde Jorge Carlos Fonseca offered a warm welcome to UNWTO’s leadership and to all delegates. The President was joined by Cabo Verde’s Minister of Tourism and Transport, Carlos Jorge Duarte Santos, and Prime Minister Dr. Ulisses Correia e Silva in reaffirming support of the highest political level for tourism and recognition of the sector as a driver of recovery and sustainable development.
Chaired by Christine Kaseba Sata, Ambassador of Zambia to Spain and Permanent Representative to UNWTO, delegates addressed the biggest challenges standing in the way of the sector’s safe restart across the continent. Special emphasis was placed on the importance of speeding up vaccine rollouts across the continent, as well as addressing security issues that continue to have an impact on how global travellers perceive Africa as a safe tourism destination. Also on the agenda was the current level of connectivity between destinations, with improved air links the harmonization of travel protocols identified as an effective means for boosting regional tourism.
Tourism’s restart ‘essential’
Secretary-General Zurab Pololikashvili welcomed delegates to the Commission meeting, providing an overview of UNWTO’s work during the ongoing crisis and how this is driven by the stated priorities of its African Member States. He said. “The continent is united in its determination to use the power of tourism to drive development and opportunity for all. And with coordination and targeted investments, African tourism can finally fulfil its unique potential.”
Rebuilding trust in travel
In Cabo Verde, UNWTO Members were brought up-to-date on the development of the International Code for the Protection of Tourists, a landmark code aimed at helping restore confidence in travel. Members were also presented with an overview of the UNWTO General Programme of Work & Budget for the Period 2022-2023. Additionally, signalling a shared determination to keep moving forward even in challenging times, Members also held elections for key positions within UNWTO decision-making bodies ahead of the 24th General Assembly.
Running in parallel with the Commission meeting, UNWTO hosted capacity building workshops on innovation, digital marketing and investment These workshops were held ahead of the second edition of the UNWTO Global Tourism Investment Forum, opened by Prime Minister Dr. Ulisses Correia e Silva and featuring the participation of investors from Spain, Germany, Switzerland and the USA as well as public and private sector leaders from across Africa. Backing up the workshop on marketing, UNWTO also launched its new Brand Africa publication. Produced with key African Tourism Partners, the publication aims at helping destinations use effective branding to diversify and attract visitors.
Also in Cabo Verde, tourism leader celebrated the signing and approval of the UNWTO Declaration on the Future of Mobility and Sustainable Transportation, a commitment aimed at the better understanding of how investments can help make the sector greener while also encouraging greater cooperation between tourism authorities and transport providers. Concluding the Regional Commission meeting, UNWTO signed a Memorandum of Understanding (MoU) with the Government of Cabo Verde. The aim of the MoU is to enhance cooperation between UNWTO and the Ministry of Tourism to strengthen the country’s branding, boost tourism education initiatives, and support research into the socio-economic impact of the sustainable development of tourism across Cabo Verde.
Green Hotel Investments to #RestartTourism
Destination Capital (DC) has signed a collaborative arrangement with the World Tourism Organization (UNWTO) of the United Nations to support the rejuvenation of the hotel industry. The arrangement supports the relationship DC has with the International Finance Corporation (IFC) to promote investment in green and sustainable tourism accommodation and to stimulate re-employment, particularly in the wake of the COVID-19 pandemic.
The collaboration between UNWTO and Destination Capital is based on DC’s adoption of best practices aimed at reducing carbon emissions and operating hotels in a manner consistent with IFC’s environmental and social criteria. Against this backdrop, DC acquires and repositions freehold hotels of 150-250 rooms in Thailand and across South-East Asia with the aim of implementing sustainable water and energy systems. It also works to promote gender equality at every level of the hospitality sector, another of UNWTO’s core priorities and in line with Sustainable Development Goal number 5.
While governments and destinations around the world are working on vaccination programs to accelerate the restart of the tourism, UNWTO is working with the private sector to encourage employers to play their part in the recovery of local communities through job creation and training programs. UNWTO data shows that international tourism arrivals fell by 1 billion in 2020, with the crisis carrying over into 2021. Worldwide, this has placed as many as 120 million tourism jobs directly at risk. Moreover, Asia and the Pacific has been the worst-affected of all global regions, and young workers and women are among the hardest hit by the downturn in tourism employment.
In line with the 2030 Agenda for Sustainable Development, DC recognizes the hotel industry not only has a responsibility to re-hire and re-train hotel staff. It is also increasingly under pressure to reduce its carbon footprint and mitigate the impact of energy and water consumption as well as food waste and environmental degradation. DC is committed to retrofitting its hotels to be compliant as ‘green hotel’s as per the Excellence in Design for Greater Efficiencies (EDGE) standards established by IFC.
About Destination Capital
Destination Capital is a private equity real estate investment company based in Bangkok Thailand which focuses on acquiring, renovating and repositioning hotel assets such that they are EDGE compliant and follow a rigorous sustainability protocol in order to unlock value for our capital partners. Rigorous asset manage programs are in place to yield higher values upon exit while pursuing a “Triple Bottom Line” strategy: Planet, People, Profit.
Promoting ‘Brand Africa’ to Realize the Continent’s Tourism Potential
UNWTO’s African Member States will work together to establish a new narrative for tourism across the continent. To better realize tourism’s potential to drive recovery, UNWTO and its Members will also work with the African Union and the private sector to promote the continent to new global audiences through positive, people-centred storytelling and effective branding.
With tourism recognized as an essential pillar of sustainable and inclusive development for the continent, UNWTO welcomed high-level delegates to the first Regional Conference on Strengthening Brand Africa. The conference featured the participation of the political leadership of host country Namibia, alongside public and private sector leaders from across the continent.
UNWTO Secretary-General Zurab Pololikashvili welcomed the common determination to rethink as well as restart tourism. “African destinations must take the lead in celebrating and promoting the continent’s vibrant culture, youthful energy and entrepreneur spirit, and its rich gastronomy”, he said.
Windhoek Pledge puts people first
On the back of a series of workshops and a Ministerial Think Tank, UNWTO’s African Member States unanimously endorsed the Windhoek Pledge on Advocating Brand Africa. Under the terms of the Windhoek Pledge, Members will engage both public and private sector stakeholders as well as local communities to build a new, inspiring narrative for tourism across the continent. They will identify positive, human-centred stories, and through strengthened partnerships with the media, showcase them to the world, reaching new and diverse tourism source markets.
Over the coming weeks, UNWTO will work with all signatories to create a common roadmap towards establishing Brand Africa. This will include establishing common values and goals and identifying funding needs and opportunities as well as providing branding toolkits for destinations, including guidelines and recommendations and training and capacity building in market intelligence, digital marketing and data management.
Bilateral meetings show support for tourism
Alongside the conference, UNWTO Secretary-General Zurab Pololikashvili, held high-level talks on the restart of tourism with President of Namibia Hage Geingob, as well as with the country’s Deputy Prime Minister Netumbo Nandi-Ndaitwah and with the African Union Commissioner for Trade and Industry Albert Muchanga
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