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Overtourism? New UNWTO Report Offers Case Studies to Tackle Challenges

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The World Tourism Organization (UNWTO) released today the report ‘Overtourism’? Understanding and Managing Urban Tourism Growth Beyond Perceptions: Case Studies’, choosing ITB Berlin as the fitting backdrop to address a pressing topic before the global tourism sector. The report provides examples of specific measures being implemented in cities across the Americas, Asia and the Pacific and Europe.

A total of 18 case studies assembled in the report are the follow-up to the general approach laid out in the previous publication ‘Overtourism’? – Understanding and Managing Urban Tourism Growth beyond Perceptions’. Launched in September 2018, it examines how to manage tourism in urban destinations to the benefit of visitors and residents alike, offering a wide range of strategies and measures for a better understanding and management of challenges and opportunities.

“Urban tourism is multifaceted and requires a city-wide strategy with cooperation between all stakeholders and the inclusion of tourism in the urban agenda”, said UNWTO Secretary-General Zurab Pololikashvili. “Sustainable and inclusive cities must mean creating cities for all: citizens, investors and visitors”, he addedd.

As acomplement to the conceptual approach, the report presented today looks into concrete case studies from Amsterdam, Antwerp, Barcelona, Berlin, Besalú, Cambridge, Dubrovnik, Edinburgh, Ghent, Hangzhou, London, Lucerne, Macao (China), New York, Lisbon, Seoul, Porto, Prague and Venice,.

The examples show that there is no ‘one-size fits all’ measure to tackle overtourism, and that any successful destination management strategy needs to be context specific. Although this might not come as a surprise, there is a connecting thread between the fundamental challenges: congestion in specific locations and sites at specific moments, mobility, pressure on infrastructure and resources, decrease in ‘place’ authenticity and impact on social fabrics and residents daily lives.

Consequently, the most common measures currently being implemented by destinations relate to the dispersal of visitors within the city and beyond, showing the pressing need to manage tourism congestion in certain areas and attractions. Measures with the aim of improving the city infrastructure and facilities are also frequently mentioned, reflecting the fact that many challenges are linked not only to the growing number of visitors but also to the pressure placed by residents, commuters and tourists on the city’s resources and services.

The Overtourism reports were produced in collaboration with the Centre of Expertise Leisure, Tourism & Hospitality (CELTH), Breda University of Applied Sciences, and the European Tourism Futures Institute (ETFI) of NHL Stenden University of Applied Sciences.

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Tourism

UNWTO and Expedia Group to Share Data and Insights to Guide Tourism Recovery

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image: UNWTO

The World Tourism Organization (UNWTO) will work alongside the Expedia Group to strengthen ties between the public and private sectors and drive tourism’s recovery from the impacts of the COVID-19 pandemic. The two parties signed a Memorandum of Understanding (MoU) that will see them collaborate on a range of topics, with the common goal of driving recovery and making the sector more resilient and sustainable.

UNWTO Secretary-General Zurab Pololikashvili met with representatives of the Expedia Group in Brussels, on the back of successful talks with leaders of the European Institutions. Highlighting UNWTO’s commitment to strengthening ties with the private sector, this enhanced partnership will see the United Nations Specialized Agency work more closely with the Expedia Group. Joint actions will focus on market intelligence and innovation. UNWTO and Expedia will also work together to promote entrepreneurship and professional education, and in the field of consumer protection.

Secretary-General Pololikashvili said: “From the very start of this crisis, UNWTO has been a strong advocate of close cooperation between the public and private sectors. This enhanced partnership will help improve our knowledge of global tourism trends, allowing us to respond to new challenges and guide tourism’s recovery. It will also help us place innovation and sustainability at the heart of this recovery, ensuring tourism emerges stronger than before.”

The partnership with between UNWTO and Expedia Group will see both parties share data on tourism trends and developments, both at the global and the local scale. This will help inform decision-making, producing data-based policies aimed a tourism’s sustainable recovery and future development.

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UNWTO to Harness the Power of A.I to Link Tourism Workers with Jobs

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The World Tourism Organization (UNWTO) is to work with California-based Eightfold.ai to help connect tourism jobseekers with employers and so drive the global recovery of the sector.

The new partnership will see UNWTO harness the power of the Eightfold Talent Exchange, a marketplace connecting workers impacted by the COVID-19 pandemic with available jobs. Using advanced deep-learning AI, the Exchange matches people to the right jobs in companies that are hiring, creating a bridge between those looking for a job and organizations that need to hire quickly.

All 159 UNWTO Member States, as well as the more-than-500 Affiliate Members will benefit from direct access to the platform. They will also be able to offer Talent Exchange to workers who have lost their tourism-related jobs due to COVID-19. At the same time, workers can sign up to find available jobs that make use of their skills and experience. Members that have hiring needs also can sign up to post jobs and find talent who can do the job immediately.

Connecting employers with tourism talent

UNWTO Secretary-General Zurab Pololikashvili says: “The COVID-19 pandemic has hot the global tourism sector hard, and up to 120 million jobs are at risk. However, tourism has a long history of adapting and embracing innovation. This partnership will be a great help to the many millions of people who are dependent on tourism for their livelihoods, while also connecting employers with the very best talent our sector has to offer.”

Kamal Ahluwalia, President of Eightfold.ai, added: “With Eightfold Talent Exchange, we’re providing all members of UNWTO with a platform that can unite Members over a shared goal: getting individuals who have lost their jobs back to work. The AI powering the Exchange understands the capabilities of each person: both the skills that they have from their work experience, and the skills that they could easily learn.”

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UNWTO Launches Comprehensive Tourism Recovery Tracker

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As growing numbers of countries around the world ease restrictions on travel, the World Tourism Organization (UNWTO) has launched a new Tourism Recovery Tracker to support global tourism. This represents the latest concrete action undertaken by the United Nations specialized agency as it leads the response of global tourism and guides recovery.

The most comprehensive tourism dashboard to date, the Tracker is the result of a partnership between international organizations and the private sector. Available for free, it covers key tourism performance indicators by month, regions and subregions allowing for a real time comparison of the sector recovery across the world and industries. 

All key tourism data in one place

The UNWTO Tourism Recovery Tracker compiles all the relevant data in one place, giving governments and the private businesses the ability to track the recovery of  tourism at global and regional level, alongside information on the top destinations for international tourism The tracker includes data on:

  • international tourist arrivals
  • seat capacity in international and domestic air routes,
  • air travel bookings,
  • hotel searches and bookings,
  • occupancy rates and
  • demand for short term rentals

The UNWTO Tourism Recovery Tracker is available for free and is a collaborative effort by a group of partners including the International Civil Aviation Organisation (ICAO), ForwardKeys, STR, Sojern and AIRDNA.

According to UNWTO latest World Tourism Barometer, the massive drop in international travel demand over the period January-June 2020 translates into a loss of 440 million international arrivals and about US$ 460 billion in export revenues from international tourism. This is around five times the loss in international tourism receipts recorded in 2009 amid the global economic and financial crisis.

The Tracker was announced on the back of the 112th Session of the UNWTO Executive Council, which met in person and virtually in Tbilisi, Georgia, to work together to guide the sustainable and responsible recovery of tourism from the impacts of the COVID-19 pandemic.

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