Hospitality educators from 162 vocational schools and universities in 28 Chinese provinces, municipalities and autonomous regions gathered at the Chongqing Marriott Hotel for the 5th Annual China Hospitality Education Initiative (CHEI) Teaching Conference. The four-day conference, held July 10-13, was themed Looking Through a New Lens: Inspiring the Next Generation of Hospitality Innovators.
A visionary project of The J. Willard and Alice S. Marriott Foundation, CHEI offers a portfolio of programs to help educators prepare youth in China for hospitality and tourism careers. These programs include faculty internships in hotels, field trips to hospitality venues, guest lectures on campus, hospitality English curriculum, teaching resources, conferences, regional forums and more.
Many teachers across China have not had exposure to real-world hospitality operations or opportunities to network with industry professionals, academic experts, or even peers teaching in similar programs at other schools. The CHEI Teaching Conference brings industry and academia together offering workshops and opportunities to network, experience hotel operations first-hand, and gain knowledge and resources to incorporate into classrooms to better prepare students for career success.
“The foundation of CHEI’s success is its unique partnership between academia, industry and philanthropy,” said Anne Gunsteens, executive director of The J. Willard and Alice S. Marriott Foundation. “This collaboration has enabled us to develop unique China-centric programs and resources that meet the specific needs of academia and industry, and that can be shared with the broad community of educators. CHEI launched 5 years ago with only 9 partner schools. Today, CHEI actively works with 98 vocational schools and universities in 23 provinces and is having an impact on 220,000 students.”
This is the first year the conference was held in southwest China. Chongqing is the largest of China’s four municipalities and is the world’s fastest growing tourism city, as reported by the World Travel and Tourism Council (WTTC). Conference attendees included school presidents and government officials. Craig S. Smith, Marriott International’s president and managing director of Asia Pacific, and Chairman Xiao, the host hotel’s owner, attended the closing gala celebration.
“We are honored to welcome attendees to this year’s CHEI Teaching Conference,” said Regan Taikitsadaporn, chief human resources officer at Marriott International, Asia Pacific. “As CHEI’s initial and leading industry advisor, Marriott is committed to continuing to help enhance the collaboration between industry and academia, and offer real-world experiences to Chinese educators to help them prepare students for rewarding hospitality and tourism careers.”
“This conference highlights the perfect convergence between growing industry needs and teaching methodologies, and aims to provide the best resources and training to front-line teachers,” said Joy Dong, CHEI project director. “Since its launch, CHEI has been committed to working with school administrators to help develop high-quality teachers and students.”
On the first day of the conference, global academic experts and hospitality industry leaders helped kick off the final round of the groundbreaking national student competition, The CHEI Challenge: Unlocking Career Success. “We are excited about our newest program, The CHEI Challenge student competition,” said Dong, “which has opened a new chapter for soft skills’ development (e.g., critical thinking, problem solving, communication, collaboration) and created a tremendous impact on the students’ career competency, innovation and entrepreneurship.”
Quotes from conference attendees:
– “In January 2017, China launched the Foreign NGO Management Law that regulates how foreign non-government organizations conduct activities in China,” said Wang Yuan Hao, president, Anhui Zhong-Ao Institute of Technology. “Our institute has collaborated with the Marriott Foundation to file the temporary record of CHEI activities with the Anhui Public Security Bureau in Hefei. The activities are aligned with the government rules and regulations for academia in China. Our school was one of the first beneficiaries of CHEI programs. As a result, the quality of our hospitality and tourism graduates has improved, with increased teaching satisfaction and industry retention, according to recent MyCOS survey data.”
– “The collaboration between schools and industry is the only solution for vocational education in China,” said Zhang Yong Jun, vice president, Maanshan Teacher’s College. “CHEI has established the bridge for communication between schools and industry, which is so meaningful because they listen and stay current with what the schools need.”
– “The student competition held at the conference this year encourages more students in the hospitality and tourism major to grow and develop,” said Qu Li Xin, vice president, Wuxi City College of Vocational Technology. “The competition has well-designed steps at various levels. The CHEI team, mentors and industry professionals really care about the students and teachers. It touched everyone’s heart and soul. The competition connected industry and academia to produce better students who gained personal attributes, high loyalty to the industry, and an international mindset.”
– “CHEI provides hands-on work experiences and shares enhanced teaching methodologies for front-line teachers,” said Kate Liu, CHEI teaching consultant and teacher, Shandong College of Tourism & Hospitality. “The teaching-learning resources developed by CHEI have changed my way of classroom teaching. I now have great faith in my students’ ability to work in the industry. The CHEI vision has changed our work attitudes and keeps us moving forward every day.”
Moving forward, CHEI will further localize programs in China and grow its cadre of CHEI teaching consultants to expand its capacity to meet the demands for CHEI programs. New programs being launched this year will focus on increased technology in the classrooms and community learning experiences that bring classrooms in China and the US together virtually.
New Report Shows Value of IP to the Tourism Sector
A new report published jointly by WIPO and the World Tourism Organization (UNWTO) on the value of intellectual property in boosting tourism shows how the IP system creates a favorable ecosystem for innovation, entrepreneurship and investment in the sector.
The publication, entitled “Boosting Tourism Development through Intellectual Property,” highlights good practices, features case studies and recommendations for policymakers and other tourism stakeholders on how to ensure that creativity, innovation, traditions and cultural heritage in tourism are properly protected and commercialized and that the benefits are shared by all.
In a joint Foreword, WIPO Director General Daren Tang and UNWTO Secretary General Zurab Pololikashvili, predict that while the tourism sector has taken a hit during the COVID-19 pandemic, it will recover and “contribute to reigniting hard-hit economies and societies thanks to its capacity to adapt to changes and offer innovative solutions to new challenges.”
“In this context, IP rights are powerful tools that can be used to boost tourism development and competitiveness. The IP system is designed to promote creativity and innovation and support efforts by individuals, businesses and other actors to differentiate themselves and their products and services in the marketplace, whether through trademarks, geographical indications, copyrights or patents,” they added.
The publication provides practical guidance for non-IP specialists on how to include IP in tourism product development – from destination branding to tourism policies. It shows how different IP rights can be leveraged to raise funds. And it showcases successful experiences and demonstrates how stakeholders around the globe are using IP rights to add value to tourism services and products, as well as to protect and promote local knowledge, traditions and cultural heritage.
Through examples of producing cheese, tea, pepper, wine or other products, the publication shows how geographical indications and appellations of origin can be used to support the growth of rural tourism and provide benefits to local communities.
To leverage the full potential of the IP system, the report recommends inclusion of IP strategies in national tourism plans and tourism policy strategy for regional and local destinations. Not only does good IP knowledge and management help to make use of the protected intangibles, but it also attracts investments and leverages fundraising opportunities.
Finally, tourism authorities are encouraged to raise awareness among tourism and destinations stakeholders on the importance of appropriate IP knowledge and management to foster the sector’s growth in these challenging times.
UNWTO and IATA Collaborate on Destination Tracker to Restore Confidence in Travel
The World Tourism Organization (UNWTO) and the International Air Transport Association (IATA) announce a Destination Tracker in preparation for the restart of international travel. It is the result of both organizations joining efforts to boost confidence and accelerate recovery of the tourism sector when borders reopen. The UNWTO-IATA Destination Tracker is a new free online tool for governments to provide information on COVID-19 requirements for travel and the measures in place at the destination.
The tool is available through the websites of both organizations and will provide information on:
- COVID-19 Indicators including infection rates, positivity rates, and vaccination roll out by destination/country.
- Air Travel Regulations, including test and quarantine requirements, provided by IATA’s Timatic solution.
- Destination Measures, including general health and safety requirements such as use of masks, transit through a country, curfew, or regulations related to restaurants and attractions, provided by national tourism organizations.
The Destination Tracker will fulfil a key need by providing clarity on COVID-19 measures affecting tourism. The situation for travelers is complex with UNWTO data showing that one in three destinations remains closed to tourists. Moreover, restrictions and in-country measures are continuously being revised.
Governments can use the Destination Tracker to post COVID-19 travel information so that potential travelers will know what to expect at their destination. When fully populated with updated destination information, travel stakeholders including Destination Management Organizations (DMOs) and travel agencies, will be able to obtain the latest destination information, enabling travelers to make informed decisions when borders reopen and travel resumes. The development of the Tracker framework is now complete. Up-to-date information on COVID-19 indicators and air travel regulations is available and systematically updated. Destination information is being progressively uploaded, expanded and updated with official sources as the COVID-19 situation evolves.
UNWTO Secretary-General Zurab Pololikashvili says: “UNWTO is pleased to reinforce its partnership with IATA, a UNWTO Affiliate Member, to provide this important tool. Travelers and companies will be able to check requirements in place for air travel, as well as what measures will be in place at the visited destination. We trust this tool is also critical for governments to track existing travel restrictions and support the safe restart of our sector.”
“It has been more than a year since the freedom to travel was lost as COVID-19 measures saw borders close. When governments have the confidence to re-open borders people will be eager to travel. And they will need accurate information to guide them. With the support of national tourism organizations, the UNWTO-IATA Destination Tracker will help travelers and travel companies obtain the latest information for travel planning,” said Willie Walsh, IATA’s Director-General.
The UNWTO-IATA Destination Tracker builds on the existing partnership between the two parties. In October 2020, UNWTO and IATA signed a Memorandum of Understanding to work together to restore confidence in international air travel. The agreement will also see the two agencies partner to foster innovation to drive the restart of tourism, promote greater public-private collaboration in the field of aviation and the tourism sector in general, and advance progress already made towards achieving greater sustainability and resilience.
UNWTO and Facebook: Leverage Digital Marketing to Restart Tourism
The World Tourism Organization (UNWTO) and Facebook have partnered to help global destinations make use of the power of digital marketing as they look to welcome tourists back safely.
Over the past year, the United Nations specialized agency for tourism has been supporting its Member States on a series of initiatives relating to market intelligence and marketing. Now, as tourism begins to restart in some parts of the world, a series of special sessions were held jointly with Facebook to deliver a range of key insights into how the effective use of digital marketing can help destinations gain a competitive advantage in the challenging months ahead.
Three sessions, one each in English, Spanish and French, welcomed participants from 30 countries. The sessions focused on Facebook and Instagram Communication Insights and Best Practices, with participants also given an overview of digital tools and tips for communicating with their target audiences, including through Messenger and WhatsApp. Alongside this, the sessions highlighted the importance of metrics and other key tools in measuring the success of digital marketing campaigns, and role of advertising and creativity in reaching new audiences.
Sandra Carvao, UNWTO Chief, Market Intelligence and Competitiveness, says: “We are very happy to have Facebook on board with us to bring the fundamentals and best cases of digital marketing to our Members. Our partnership will help destinations be better prepared for a new market framework and allow them to use data and digital marketing to reach new audiences and restart their tourism sectors.
Nicolai Gerard, Facebook EMEA Government Politics & NonProfit Marketing Solution Director says: “We are very pleased to work with UNWTO to help global destinations take advantage of all the benefits that digital solutions and tools can offered. In the times we are living, it is key for the travel industry to implement digital marketing strategies to accelerate the road to recovery. With this partnership, we believe that travel destinations will gain the necessary tools and skills that will allow them to use all the services available through our family of apps”.
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